Delivery Manager- Northern

Job Description

About us
At Softsource, we do our utmost to make life easier and more productive for Kiwi businesses. Founded in 2004, we are an ICT systems integrator providing specialist technology solutions, professional services, technical expertise and data centre services to the SMB, government and enterprise markets. New Zealand-owned and operated, we believe in working towards the greater good, fostering cooperation and tapping into the collective strengths of our team to offer our clients an extensive range of technology-based services.

About the role
We’re looking for a Delivery Manager to lead the consulting delivery function across an assigned region. You’ll ensure professional services engagements are delivered on time, within budget and to a consistently high standard, while providing day-to-day leadership to our consulting team.

What we're looking for

• Proven experience leading consulting, technical or project delivery teams within a professional services environment.
• Strong delivery management capability, including resource planning, utilisation and project execution.
• Commercial awareness and the ability to balance delivery quality, utilisation and client outcomes.
• Experience leading, coaching and developing technical consultants.
• Ability to manage competing priorities, complex delivery pipelines, risks and dependencies.
• Strong stakeholder management skills and the ability to build trust with clients and internal teams.
• Solid understanding of project delivery methodologies, governance practices and quality standards.
• Pragmatic and solutions-focused, with sound problem-solving and decision-making capability.
• Clear and confident communication across technical and non-technical audiences.

• High accountability and ownership, with a strong focus on delivery outcomes.

What you'll be doing

• Lead professional services delivery across the assigned region, ensuring engagements meet agreed scope, time, budget and quality expectations.
• Provide day-to-day leadership, coaching and performance support to consultants, setting clear expectations for delivery, utilisation and customer engagement.
• Own regional resource planning and allocation, matching the right capability to the right work and managing capacity, gaps and bottlenecks.
• Maintain oversight of delivery pipelines, project health, risks and dependencies, acting as the escalation point for delivery or client concerns.
• Drive utilisation performance while balancing billable delivery with capability development and team sustainability.
• Ensure consistent use of delivery methodologies, tools, documentation, time tracking, reporting and governance standards.
• Build strong client relationships and support consultants to manage expectations, communication, issue resolution and continuous improvement.

• Partner with PMO, Presales and Account Managers to align sold and delivered outcomes, forecast demand and ensure a smooth transition into delivery

Job Benefits

At Softsource, we are committed to fostering a supportive and inclusive work environment that empowers our employees to thrive. In addition to a competitive salary, we offer a range of benefits, including:

• Opportunities for professional development and career advancement
• Flexible work arrangements to support work-life balance
• Employee recognition and reward programs