Delivery Manager, Self-Service

You will drive execution of a growing partner platform program with new products launching in phases throughout the year. This is a two-phase role: during the build phase, you will coordinate delivery across Product, Engineering, Design, and Marketing to ship on schedule. Once products go live, you will run the operational backbone connecting each product to the teams supporting it. Reporting to the Business Accounts lead, you will sit at the center of one of Xsolla's core platform initiatives, owning delivery plans, stakeholder communication, operational coordination, and the feedback loop between product teams and partner departments.

Responsibilities

• Own the delivery plan and timeline for the program rollout across an expanding set of products and their landing experiences
• Maintain a current dependency map across Product, Engineering, Design, and Marketing; identify and escalate risks and blockers before they affect delivery
• Coordinate cross-functional launch readiness for each new product release
• Track progress in Jira and keep delivery status accurate and current
• Prepare and run recurring program meetings, distribute agendas in advance, capture action items, and follow them through to completion
• Publish a regular status update covering progress, upcoming launches, and active blockers
• Act as the primary point of contact for coordination questions across teams
• Maintain Confluence documentation for processes, decision logs, and launch playbooks
• Design and operate the collaboration framework connecting launched products with partner departments including intake, SLAs, and escalation paths
• Operate the request intake and tracking system, receive needs, route to owners, monitor progress
• Run regular syncs with key contacts across departments and resolve or escalate blockers
• Build and maintain operational playbooks so the model scales cleanly as the portfolio grows
• Capture feedback from product teams and product owners, route actionable items, and close the loop
• Synthesize recurring themes into input for product prioritization
• Track delivery and operational metrics and surface friction across the partner journey

Requirements

• 3+ years of program, project, or delivery management experience in a technology or platform organization
• Demonstrated experience managing cross-team dependencies and stakeholder communication in a multi-team or multi-product environment
• Proficiency with Jira and Confluence for tracking, reporting, and documentation
• Strong written and verbal communication, with experience producing status updates, meeting materials, and operational documentation
• Ability to work independently, manage competing priorities, and proactively identify and escalate issues
• Track record of establishing and improving operational processes
• Fluent English