Delivery Manager
Summary
Delivery Manager at WNS in Sydney: manages client programs end to end — stakeholder and steering committee communication, SOWs, schedules, cost/effort/risk tracking, and team leadership — while reviewing technical designs against Appian principles. Requires 12+ years' experience including hands-on development and team leadership.
Salary: $140,000 – $150,000 per year
Responsibilities
● Managing the client expectations- Stakeholder, Sponsor, Steering Committee Expectations and Relationship Management with customer
● Program Kickoff, create Program Charter, Create Roadmap and Defining Program / Account level standards
● Exp in Defining Infrastructure architecture and Sprint 0 plan would be an advantage
● Defining Project schedule plan and project resource requirements ● Periodic Catch-up/status meeting with customer
● Tracking of cost, Effort, Schedule and Risks
● Conduct Technical solution design review to ensure design is aligned with Appian design principles and customer’s long term objectives
● Coordinating with PMO regarding resource additions and releases
● Periodically conduct design reviews of the project to ensure and enforce reusability, framework centric designs and adopting lessons learnt from the customer engagement across the organization
● Handling communication related to contract, resource changes and onsite travel
● SOW preparation, SOW signoff and SOW renewal
● Resolving project internal issues and handling escalations
● Reviewing the timesheet updates by the team
● Communicating the Holiday details to the customer
● Periodic one-to-one catch up with Team Project Lead/Team for project improvements/review individual goals/360 degree feedback
● Periodic career log review of team(Set achievable but challenging targets, provide objective feedback, support improvement,etc)
● Good command over written and oral communications
● Ability to multi-task and handle multiple projects is a plus.
● Provide Status report to the management as well as customers
Ideal Candidate
● Under Graduation in BE / BTech.
● 12+ years of overall experience with at least
○ 3-4 years of hands-on development experience (must have)
○ 4-5 years in leading a team
● Knowledge in JIRA and well versed in Google Docs, Sheets, Slides, MS Word, Excel, PowerPoint.
● Nice to have an experience in any BPM platform, ERP space.
● Excellent in Communication, Team Management, Risk Management and Leadership skills.
● Agile/Waterfall Project Management Experience.
● Should be ready to travel (domestic and international, irrespective of the duration).