Delivery Operation Manager（Home Appliance）

Key Responsibilities

1. End-to-End Delivery Operations

• Manage the full order delivery cycle, from order placement and payment confirmation to warehouse dispatch and last-mile delivery.
• Ensure timely, accurate, and reliable delivery of Home Appliances to end customers.

2. Logistics Partner Management

• Manage and coordinate local logistics service providers and establish delivery standards and SLAs.
• Monitor key KPIs including on-time delivery rate, damage rate, and customer complaint rate, and drive continuous service improvements.

3. Inventory & PSI Management

• Monitor warehouse inventory and product availability to ensure stable supply and delivery continuity.
• Coordinate supply and demand, proactively identifying and minimizing stockout and excess inventory risks.

4. Logistics Cost & Efficiency Optimization

• Monitor delivery load factor and logistics cost performance.
• Analyze delivery patterns and address dispersion, and drive route optimization and consolidated delivery initiatives to improve operational efficiency and reduce unit delivery costs.

5. Delivery Exception & Customer Experience Management

• Establish an efficient response mechanism for delivery exceptions.
• Coordinate with logistics partners to resolve delivery delays, damages, failed deliveries, and customer complaints.

6. Data Analysis & Continuous Improvement

• Prepare regular delivery and logistics performance reports, covering KPIs such as on-time delivery, load factor, exception rate, and complaint rate.
• Identify operational bottlenecks and drive process optimization, SOP improvements, and best-practice implementation.

7. Cross-Functional Collaboration

• Work closely with Sales, Supply Chain Planning, Warehouse, and After-Sales teams to ensure smooth order fulfillment and timely information flow across functions.

Qualifications

• Bachelor's degree or above in Supply Chain Management, Logistics, International Trade, Business, or related fields.
• 3+ years of experience in logistics, supply chain, delivery operations, or related functions.
• Experience in large appliances / white goods, particularly B2B and B2C delivery operations, is highly preferred.
• Proven experience in logistics service provider management, including SLA management and performance improvement.
• Familiarity with local logistics practices, regulations, and delivery operations.
• Strong organizational, coordination, and time-management skills, with the ability to manage multiple priorities in a fast-paced environment.
• Strong communication and cross-functional collaboration skills.
• Fluent English is required; Chinese language skills are preferred.
• Strong understanding of supply chain principles, logistics standards, and industry best practices.
• Data-driven mindset with strong analytical and problem-solving skills.
• Experience leveraging AI and digital tools to improve business efficiency is a plus.