Delivery Product Manager

Description

At Dsquares, we specialize in creating innovative loyalty solutions that transform brands into customer favorites by delivering exceptional experiences. Our Delivery Product Manager plays a crucial role in bridging the gap between product strategy and successful delivery, ensuring our loyalty platforms meet client expectations with precision and efficiency.

As a Delivery Product Manager, you will oversee the end-to-end delivery process of our loyalty products, collaborating closely with cross-functional teams including engineering, design, sales, and client stakeholders. You will own delivery roadmaps, prioritize features, and manage resources to guarantee timely and high-quality product releases.

Key Responsibilities:

• Lead the delivery of multiple product streams, ensuring technical solutions are perfectly aligned with the client’s specific use case.
• Own the delivery roadmaps, translating high-level business goals into actionable execution plans that reflect Dsquares' "best-fit" product configurations.
• Ensure timely and high-quality execution of product releases, maintaining a standard of excellence that protects the Dsquares brand.
• Act as a Product Consultant, deeply understanding the client’s business model to recommend the optimal Dsquares product suite.
• Drive customer success by ensuring the product isn't just "delivered," but effectively adopted and delivering measurable loyalty ROI for the client.
• Bridge the gap between client feedback and the Product Roadmap team to influence future features based on real-world success metrics.
• Act as the central point of coordination between Product Managers, Engineering, UX/UI, Data, and Operations.
• Resolve cross-team dependencies and proactively clear bottlenecks to keep delivery streams moving at peak velocity.
• Collaborate with Business teams to ensure the technical implementation supports the commercial strategy.
• Implement and optimize Agile/Scrum frameworks, tailoring ceremonies (sprints, grooming, retrospectives) to the unique needs of client-facing delivery.
• Track delivery performance and velocity, fostering a culture of continuous improvement within the squads.
• Maintain delivery governance, ensuring all documentation and reporting standards are met for internal and external stakeholders.
• Consult with senior leadership and clients, providing transparent communication regarding progress, risks, and milestones.
• Manage expectations across complex stakeholder groups, balancing technical constraints with business urgency.
• Identify delivery risks early, implementing mitigation plans and escalating critical issues before they impact the client relationship.
• Define and track KPIs related to delivery efficiency and, more importantly, product success (adoption, health, and client satisfaction).
• Provide regular dashboards and performance insights that tell the story of how our products are transforming the client's business.

Requirements

Required Qualifications & Skills:

• Bachelor’s degree in Business, Computer Science, Engineering, or related field.
• 7-9 years experience in product management, delivery management, or a related role within technology or SaaS companies.
• Proven track record managing complex product deliveries, preferably in loyalty, fintech, or SaaS environments.
• Strong knowledge of agile methodologies and experience working with cross-functional teams.
• Excellent communication, organizational, and stakeholder management skills.
• Ability to balance competing priorities and manage multiple projects efficiently.
• Technical understanding of APIs, integrations, and platform architectures is a plus.
• Proactive, problem-solving mindset with attention to detail and a customer-centric approach.

Benefits

• Comprehensive wellbeing: Enjoy peace of mind with our private medical insurance and life cover, plus extra days off for every year you're part of the team.
• Financial growth: Reap the rewards of your hard work with our annual profit share and competitive compensation packages.
• Work-life balance: Achieve optimal well-being with our hybrid work environment, generous maternity and paternity benefits, and regular team-building events.
• Continuous development: Expand your horizons through our commitment to learning and development opportunities.
• Perks and privileges: Celebrate your journey with us through birthday offs, mobile allowances, transportation support, and a host of other employee-centric perks.