Delivery Service Manager

Pay Range: $71,806 - $89,040 annually

Job Description: Your Piece of the Puzzle

As NFM’s Delivery Manager you’re responsible for the growth and retention of a qualified network of Outbound Service Providers. The Delivery Manager will coordinate process between NFM and the delivery contractor management teams that support successful delivery performance. You will ensure fair practices between NFM departments and the delivery contractor management teams.

Job Duties: A Day in the Life

Monitor and reduce spend on outbound transportation costs and handle cargo claim dispute resolutions
Manage Ensure independent contractors understand terms of the agreement, meet the required license/certification/insurance requirements and consistently comply with requirements supporting customer and company initiatives
Plan Work on Developing a Forecasting tool in conjunction with sales projections as well as innovation and growth for each new facility including forecasting labor needs
Assist Act as an honest broker of delivery process hand off between NFM DC and Delivery management companies
Collaborate Working with the Planning management group and independent Service Providers on KPI performance, and service vehicle fleet size to evaluate percentage of additional business they are capable of adding

Your work will directly impact our ability to help people create a lifestyle they love, for the people they love—because that’s what we love.

Qualifications: Can You Check These Boxes?

Bachelor’s degree in business, management, logistics or equivalent experience preferred
Logistics experience preferred
Insurance claim investigation or processing experience preferred
Project management experience required
Knowledge of generally accepted accounting principles preferred
3 years of customer service experience
3 years of management experience
Computer knowledge to include Microsoft Office Applications
Ability to enter data quickly and accurately
Valid driver’s license and ongoing acceptable driving record
Ability to work nights, weekends and/or early morning hours based on business needs
Ability to travel up to 25% of the time
Pre-employment screening includes, but isn’t limited to, criminal background check