DELMIA Apriso Technical Support Engineer
Description
DELMIA Apriso Technical Support Engineer
We are seeking a resource in our Technical Support team.
We have a key mission to support our Customers globally. We are looking for a candidate with hands-on experience on DELMIA Apriso.
Role Description & Responsibilities:
Assist Customers/Partners to troubleshoot and resolve issues involving DELMIA Apriso product (Manufacturing Operations Management class software).
Diagnosing problems reported by Customers and suggest solutions or workarounds.
Respond immediately in case of Customer Crisis situations
Work closely with customers and partners as situation demands to resolve issues and ensure smooth deployment/production run.
Participate in customer calls on demand, demonstrating technical expertise and deliver enhanced value & satisfaction
Create Knowledge capitalization content on key technical topicsBe self-motivated and eager to engage in challenging situations demanding high reactivity, while continuously raising the standard of quality of DS Customer Support.
Able to troubleshoot and debug the issues by analyzing traces/logs and other third-party tools.
Ensure Knowledge capitalization content creation on regular basis and spread awareness about it at every possible need and opportunity
Qualifications:
B.E., B.Tech from premier institutions with good academic records of accomplishment, 60% throughout in all academics with NO GAPS.
Exposure to DELMIA Apriso product (Desktop Client, Process Builder, Global Process Manager etc.)
Good to have 1 to 2 years of hands on experience on various DELMIA Apriso modules such as Production, Quality, Maintenance, Warehouse etc.
Administering MS Windows Server environments, knowledge of SQL, HTML, CSS, JavaScript.
Good English communication skills, both written and verbal required.
Must be able to help Customers and Development Team analyze and diagnose complex system problems via telephone or e-mail and make sound judgments based on deciding priorities
Ability to work in a fast-paced dynamic environment
What’s in it for you
Work in a culture of collaboration and innovation
Ensure knowledge sharing within the team
Able to work well in a team environment and communicate effectively with co-workers, both local and remote.
Working with a Multinational culture company.