Dental Assistant IV - Oral Biology - College of Dentistry

This position serves in a supervisory support role to the Associate Director of the Oral Medicine Orofacial Pain Clinic. Responsibilities include overseeing the daily operations of the clinic and coordinating clinical and front desk administrative services. Duties include greeting patients, answering and directing telephone calls, communicating with patients through email and Epic MyChart, scheduling appointments, maintaining patient schedules, registering new patients in EPIC, and creating and updating patient records. This position is also responsible for supporting faculty scheduling, coordinating patient care activities, and providing chairside assistance as needed. In the absence of the Associate Director, this position will assume supervisory responsibility for clinic operations and staff support. Duties Responsibilities: Coordinate and oversee daily clinical and front desk operations for the Oral Medicine Orofacial Pain Clinic, ensuring efficient patient flow, scheduling, faculty support, and continuity of care. Supervise and manage clinic administrative functions, including patient registration, appointment scheduling, medical record maintenance, insurance verification, prior authorizations, billing support, payment collection, and correspondence through EPIC, MyChart, email, and telephone. Maintain faculty and student rotation schedules, organize daily clinic activities, and adjust patient schedules as needed to support operational efficiency. Serve as the primary point of contact for patients, providers, pharmacies, insurance companies, and referring offices, addressing inquiries, coordinating services, and resolving operational and patient service concerns. Monitor clinic inventory, equipment, supplies, purchasing, and vendor transactions to support uninterrupted clinic operations and regulatory compliance. Provide chairside assistance as needed, including preparing treatment rooms, obtaining patient medical histories and vital signs, taking radiographs, assisting with clinical procedures, and coordinating laboratory cases and dental appliances. Ensure compliance with infection control, sterilization, HIPAA, OSHA, and other clinical safety standards while maintaining a clean and organized clinical environment. Assume a supervisory role in the absence of the Associate Director, providing guidance to support staff and dental students, coordinating clinic operations, and serving as a liaison among faculty, students, and patients to promote timely and effective patient care. Perform other related duties and participate in special projects as assigned.