Dental Billing Supervisor

Job Title: Dental Billing Supervisor Position Code: L08E Exempt

Department: Dental Operations Salary Grade: A8 Acct Code: 001505

Position Category (330): Position Category (RPHCA):

Fiscal and Billing Staff (L30b) Administration Staff

The following statements are intended to describe the general nature and level of work being performed.

They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.

POSITION SUMMARY

Under the general direction of the Chief Financial Officer, with direct oversight by the Dental Operations Manager, assists and serves as a supervisor for the Dental Billing Department. Activities will include overall responsibility for dental billing and collections, addressing related questions and problems, completing special projects, maintaining patient accounts, and working closely with FCCH Dental Health Center Managers in the area of reimbursement and registration. The DBS performs in an environment that includes a wide range of activities pertaining to patient registration, coding and billing, with the overall goal of maximizing the effective collection of accounts receivable while ensuring compliance with all state and federal billing regulations.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Oversees dental billing of patient, third party, and/or other programs, to include:
• Submission of accurate dental claims to third party payers via an electronic process to maximize reimbursement;
• Posting/reconciling payments from third party payers to the dental practice management system;
• Researching and analyzing denied or delinquent payments from third party payers and self- pay patients and appropriately resubmitting claims to third party payers;
• Coordinating with Dental Health Center Managers on self-pay accounts for collection;
• Monitoring and approving adjustments made on accounts in the dental ledger;
• Accurately producing daily/weekly/monthly reporting, utilizing the dental practice management system;
• Collaborates with FCCH Finance Department to insure balancing of accounts and cash reconciliation;
• Reviews and analyzes fee schedules in dental practice management system to assure compliance with contractual agreements and comparability in the marketplace, by request of the Dental Operations Manager;
• Follows up on all correspondence from third party payers, patients, or legal entities.
• Maintains files for different payer sources;
• Manages day-to-day work of the dental billing staff and trains/mentors, as required;
• Acts as payroll supervisor for direct reports;
• Completes and submits dental billing employee evaluations to FCCH HR department within required timelines;
• Creates a working environment conducive to group effort and organizational effectiveness;
• Updates dental billing manuals consistent with changes in FCCH dental billing policies and communicate changes;
• Conducts dental registration and billing training for designated dental staff utilizing the FCCH Revenue Cycle Management model;
• Works on special projects assigned by Chief Financial Officer and/or Dental Operations Manager;
• Functions effectively under stress, to include high workload with frequent interruptions;
• Demonstrates organization and time management skills;
• Performs other job related tasks and projects as assigned;