Dental Front Desk Executive – Orchard
Description
Job Highlights
Full training and guidance provided
Performance bonus
Medical and dental benefits
Career progression opportunities
Convenient Orchard location
About the Role
We are looking for a responsible and caring Dental Front Desk Executive. Fresh graduates and candidates with hospitality, front office, customer service, healthcare or dental experience are welcome.
Key Responsibilities
Welcome, register and assist patients professionally.
Handle phone calls, messages, emails and patient enquiries.
Schedule, reschedule and confirm appointments, and follow up with patients to fill available slots.
Collect payments and assist with CHAS, MediSave and insurance claims according to clinic procedures.
Ensure patient records and supporting documents are complete and ready for appointments.
Maintain patient confidentiality and comply with PDPA and clinic procedures.
Prepare, record and issue prescribed medication according to the dentist’s instructions.
Count and maintain medication and product stock accurately.
Coordinate laboratory case collection, dispatch and follow-up, ensuring the correct cases and documents are sent.
Keep the reception and clinic areas clean, neat and presentable.
Follow clinic opening, closing and daily operating procedures.
Support other clinic duties as assigned by the supervisor or manager.
Requirements
Positive attitude and willingness to learn.
Responsible, punctual and reliable.
Caring and attentive towards patients.
Able to communicate clearly and professionally.
Able to follow instructions and clinic procedures.
Comfortable using computers and learning clinic software.
Able to work independently and as part of a team.
Diploma or degree in Hospitality, Customer Service, Front Office Operations or a related field is an advantage, but not required.
Working Hours
Monday to Friday: 9:00 AM–6:00 PM
Saturday: 9:00 AM–1:00 PM
Sunday and Public Holidays: Off
5.5-day, 44-hour work week