Dental Front Desk Receptionist - General Dentistry, Barberton/Arlington Split - Full-Time
Axess Family Services Dental Front Desk Receptionist - General Dentistry, Barberton/Arlington Split - Full-Time
Description
Dental Front Desk Receptionist
General Dentistry, Barberton/Arlington Split
Full-Time, 40 Hours/Week
$16.00-$19.00/Hour
SUMMARY: Coordinates dental clinic appointments; provides reception services for patients; maintains patient charts; assists the Dental Director in business performance; and represents the clinic in all patient interactions.
SUPERVISOR: Dental Department Coordinator
DUTIES AND RESPONSIBILITIES:
• Provides exemplary customer service.
• Answers incoming calls, schedules appointments, transfers calls to appropriate department, completes a virtual “Telephone Encounter” in current operating system and assigns to appropriate staff.
• Schedules patients accordingly in the current operating system. Consults with designated staff persons regarding walk-in patients.
• Checks patients in and out in a timely manner.
• Completes patient registration, including accurate data entry, insurance verification and/or assigning in-house Sliding Fee Scale, scanning all appropriate documents.
• Collection of co-payments at time of service, understanding of payment arrangement policy and able to assign accordingly, daily reconciliation of funds collected.
• Assists consumers in obtaining access to a single and streamlined application process (Federal portal) that will enable them to determine if they, or a family member, are eligible for enrollment under Medicaid or CHIP or if they are eligible for financial assistance for a qualified health plan offered through the Marketplace and, if so, facilitates the enrollment.
• Provides information and assistance in a fair, accurate, and impartial manner that is culturally and linguistically appropriate to diverse communities and accessible to individuals with disabilities.
• Occasional travel as needed.
• Other duties as assigned.
The Duties and Responsibilities above represent the most significant duties of this position, but do not exclude other assignments that would be within the qualification and responsibility levels of this position.