Dental Healthcare Virtual Assistant
We are a US-based company seeking medically trained staff based in the Philippines.
As a Dental Healthcare Virtual Assistant® (DHVA), you will work directly with our clients -- Dentists and dental professionals with different specialties based in the USA.
We help our clients improve workflow, save time, and remove the burden of in-room documentation. A DHVA can also help with back-office and administrative tasks.
Our goal is to help you succeed in this up-and-coming field of dental documentation and healthcare virtual assisting. Join the Hello Rache family and apply today!
You will have the following responsibilities:
- Back-office Tasks
- Front Desk Tasks
- Patient Scheduling
- Appointment Confirmations
- Dental Transcription
- Virtual Scribing/Dental Charting
- Chart Management
- Dental Lab Order Management
- Prescription Refills
- Dental Records Management
- Check Insurance Eligibility/Insurance Verifications
- Pre-Determinations
- Referrals
- Medical Billing
- Claim Rejection Appeals
Requirements
You will be successful in this role if you have the following qualifications:
- You are a graduate of any dental health profession, and/or
- You have experience with U.S. dental insurances
- You can speak and write well in English
- You are proficient with dental terminologies and practices
- You can connect with a variety of people and build rapport
- You have good attention to detail especially in written reports
- You are comfortable with virtual technologies and can quickly learn.
- Internet speed must be at least 10mbps download and at least 3mbps upload.
- Have reliable computer hardware and software (will be verified by our tech team)
- Have a webcam and headset
- Able to work at night i.e 11pm-8am (8am - 5pm Arizona time)
- RNs with dental office work experience are encouraged to apply
- Candidates with dental insurance verification experience are encouraged to apply
Minimum & Recommended System Requirements
MINIMUM:
WINDOWS
Operating System: Windows 11 24H2 Home/Pro (64-bit) – Genuine License Required
CPU: Intel Core i3, i5, 8th Gen or newer / AMD Ryzen 3 Series or newer (Must be on Microsoft’s approved CPU list
Memory: 8 GB RAM
Internet: At least 10 Mbps DSL/Fiber (LTE allowed only as a backup)
macOS
Operating System: macOS 14 Sonoma
(macOS 15 Sequoia support preferred)
MacBook Air: 2020 or newer
MacBook Pro: 2018 or newer
iMac: 2019 or newer
Mac Mini: 2018 or newer
Mac Pro: 2019 or newer
iMac Pro: 2017
Memory: 8 GB RAM
Storage: 128 GB SSD
Internet: At least 10 Mbps DSL/Fiber (LTE allowed as backup)
RECOMMENDED:
WINDOWS
Operating System: Windows 11 Pro (64-bit) – Genuine License Required
CPU: Intel Core i5 or i7, 8th Gen or newer / AMD Ryzen 5 3000 Series or newer
Memory: 16 GB RAM
Storage: 128 GB SSD or higher
Internet: At least 20 Mbps wired DSL/Fiber (LTE allowed only as a backup)
macOS
Operating System: macOS 15 Sequoia
Model: Any Apple Silicon Mac (M1, M2, or M3 series)
Memory: 16 GB RAM
Storage: 256 GB SSD
Internet: At least 20 Mbps wired DSL/Fiber (LTE allowed as backup)
Peripherals for all systems:
High-quality headset with a microphone
(Recommended: Plantronics Audio 628 USB or equivalent)
High Quality HD Webcam (720p or 1080p)
(Recommended: A4Tech PK-910H or equivalent)
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Benefits
Competitive Pay Rates
Our pay rates are one of the highest in the industry.
Free Training & Certification
We provide free training at no cost to you. Upon completion, you will receive a certificate and become a Certified Hello Rache Dental Healthcare Virtual Assistant®.
Work From Home
Have the ability to work from the comfort of your own home. No more commuting; spend more time with your family and friends.
Long-Term Work Relationship
You will work with the same client consistently, leading to the development of a long-lasting work relationship.
US-Based Clients
Our Dental Healthcare Virtual Assistants® work with dentists and dental professionals based in the USA.
Passionate Community
Join the Hello Rache family and become a part of a growing, passionate, and dedicated group of Healthcare Virtual Assistants®.
Skills
As published by workable · 22 questions · 11 written answers
Basics
First name, Last name, Email, Headline, Phone, Address, Photo, Education, Experience, Summary, Resume, Cover letter
Short answers (2)
- *Please paste your Facebook profile link. (e.g. https://www.facebook.com/LtotheAA )
- Please upload a 1-Minute Intro Video briefly describing yourself, to a Google Drive folder. Paste the link below to your folder. Please make sure the sharing setting on the folder is not set to private. This is required.
Pick from a list (5)
- *Facebook is an important platform for HelloRache HVA community group interaction. That being said, your facebook name must include at least your real last name (e.g. "Louis Paloma" / "LA Paloma" are both acceptable). Are you amenable to this? If your fb name doesn't already reflect it, here's how to change it: https://www.facebook.com/help/173909489329079
- Are you located in the Philippines?
- Our trainings are from Monday through Friday night shifts (PH time). Will you be able to attend this?
- What is your highest educational attainment? Select only one from the choices given.
- How did you hear about us?
Written answers (11)
- Complete Address - Please FOLLOW THIS FORMAT. Unit/ Room No., Floor, Building Name, Lot # Block # Phase # House #, Street Name, Subdivision, Barangay, Municipality, Province, Zip Code, Country
- What are your skills?
- Please state any other foreign language ability (if any)
- For what reasons have you missed work in a previous job?
- Do you have any other commitments that may affect your ability to attend our training and eventually work?
- Do you have any travel plans within this year?
- Do you have any pending visa applications? If yes, explain in detail.
- Please run an internet speed test (https://www.speedtest.net) and post the link to your results here. Ping MS, Upload (minimum 10mbps), and Download (minimum 10mbps)
- Please take the typing test, log in with Google, and post the link to your results here. Typing test of not less than 50 WPM with an accuracy of at least 90%. (https://thetypingcat.com/typing-speed-test/1m)
- If you were referred by a friend and is in HelloRache, please state his/her complete name. (1 name only)
- By answering this form and providing information/data signifies that you have expressly consented to the processing of any personal and/or sensitive personal information that might be collected from you for the purpose provided in this form. You understand and accept that this may include access to personal and/or sensitive personal data as provided under the Data Protection Act of 2012
Attachments (4)
- Please upload a valid NBI Clearance.
- Please upload your diploma(s)
- Please upload your certifications (if any)
- Please upload 1 of the following government IDs: -Passport -Unified Multi-Purpose ID -Driver's License -Voter's ID -National ID *We unfortunately cannot consider any other IDs not listed. Identification documents must be valid for a minimum of six (6) months before their expiry date. Paper or Digital copies are not valid or accepted. Please take a photo of the entire valid ID, including its borders