Dental Hygienist Care Coordinator
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About IHI
At Innovative Hematology, Inc. (IHI), we offer a future where people with rare blood disorders flourish. Our experts provide the highest quality comprehensive services and holistic care to patients with bleeding, clotting, and other hematologic disorders, and to their families.
What You Will Do
The Dental Care Coordinator supports access to and continuity of routine and complex dental care for individuals with bleeding disorders and sickle cell disease. The coordinator gathers and documents dental histories and oral health needs; provides education and recommendations within the scope of the employee’s credentials; connects patients with dental providers and resources; and coordinates communication among patients, dentists, and the multidisciplinary care team. For dental procedures requiring medical planning, the coordinator facilitates communication of hemostatic and antibiotic coverage recommendations established by the responsible medical providers and supports care in accordance with IHI protocols.
The Opportunity
- Participate in comprehensive care and outreach clinics by obtaining and documenting dental history, current oral health concerns, dental home/provider information, and reported barriers to care.
- Identify dental needs requiring follow-up and communicate relevant findings to the multidisciplinary team; contribute dental recommendations to the patient’s care plan within the scope of the employee’s license, certification, and role.
- Educate patients and caregivers about oral health, preventive dental care, the importance of routine dental visits, and follow-up instructions using approved materials and guidance.
- Assist patients in locating and connecting with dental providers, including providers familiar with bleeding disorders and sickle cell disease; maintain and update referral and community resource information.
- Assist patients in identifying dental insurance, coverage, transportation, or other access resources and document referrals and follow-up, as appropriate.
- Coordinate dental appointments and communicate relevant care needs between patients, dental offices, and IHI providers, with appropriate authorization and privacy safeguards.
- Coordinate dental treatment that requires consultation with the patient’s medical team, including procedures requiring hemostatic planning, review of antibiotic coverage, or coordination with other medical services. Obtain or convey recommendations from the responsible IHI provider and route clinical questions to the appropriate clinician.
- Support planning and scheduling for adult and pediatric dental procedures requiring an operating room or other coordinated services; communicate scheduling needs, required consultations, and follow-up information with the involved teams.
- Provide telephone support and follow-up for patients reporting dental concerns or bleeding related to dental problems or treatment; assess the nature of the request, provide information within role and protocol, and promptly escalate urgent symptoms or clinical questions to the appropriate provider.
- Serve as a liaison among patients, community dentists, IHI medical providers, and multidisciplinary staff to support timely, clear, and consistent communication.
- Prepare and send dental treatment or clearance correspondence using approved templates and provider-established recommendations, including applicable hemostatic and antibiotic coverage instructions.
- Develop, review, and update dental education materials and resources for patients, caregivers, and dental professionals in collaboration with clinical subject matter experts and applicable review teams.
- Build and maintain professional relationships with dental providers and community organizations to improve access to and continuity of dental care for the bleeding disorders and sickle cell disease communities.
- Maintain accurate, timely documentation of dental assessments, referrals, patient and provider communications, care coordination, procedures, and follow-up in the designated health record and tracking systems.
- Collect, enter, and maintain data related to dental procedures, coordination activities, and outcomes; support reporting, audits, quality improvement, and program evaluation as assigned.
- Follow organizational policies for privacy, documentation, infection prevention, patient safety, and release of information; promptly report concerns and barriers affecting care.
- Collaborate with the multidisciplinary team and participate in relevant meetings, training, and workflow-improvement activities.
Performance Requirements
Knowledge
- Dental terminology, preventive oral health, common dental procedures, and prophylactic treatments.
- Dental care considerations for individuals with bleeding disorders and sickle cell disease, or ability to learn and apply IHI-approved guidance.
- Patient privacy, health-related documentation, infection prevention, and referral and care-coordination practices.
Skills
- Dental hygiene or dental assisting techniques, consistent with the employee’s training and credentials.
- Skilled in client advocacy and public speaking.
- Clear, respectful communication with patients, caregivers, dental providers, and multidisciplinary colleagues.
- Patient education, resource navigation, advocacy, organization, and management of competing priorities.
- Use of electronic health records, office software, and tracking or reporting tools, or ability to learn required systems.
Abilities
- Recognize when a patient concern or request requires prompt review by a licensed clinician and escalate it appropriately.
- Build and maintain effective working relationships across clinical and community settings; communicate concerns constructively and help resolve coordination barriers.
- Work independently within assigned responsibilities while seeking guidance when a question exceeds the employee’s role, training, or scope of practice.
- Communicate effectively with people of varied ages, backgrounds, and health-literacy levels.
Requirements
- For the dental hygienist pathway, an associate or bachelor’s degree in dental hygiene from a program accredited by the Commission on Dental Accreditation is required. For the dental assistant pathway, a high school diploma or GED is required; completion of a dental assisting program or dental assistant certification is preferred.
- A minimum of three years of related experience in dental care, dental coordination, or patient care is preferred. Experience working with medically complex patients or with bleeding disorders, sickle cell disease, community referrals, or multidisciplinary teams is desirable.
- An equivalent combination of education, training, certification, and directly related experience may be considered.
- An active Indiana dental hygienist license is preferred.
- Valid driver’s license and insured automobile required.
- All IHI employees are expected to enable multi-factor authentication via their personal smart phone/smart device in order to access IHI systems as a requirement of the role.
This position is fully on-site during orientation and training and until the employee demonstrates the ability to perform assigned duties independently, as determined by the manager. The position may then become eligible for a hybrid schedule. The manager determines any remote work schedule based on clinic schedules, patient-care responsibilities, staffing, and other operational needs. Onsite attendance is required for clinics, meetings, training, and other job responsibilities as needed. Hybrid work arrangements may be adjusted to meet operational needs.
Benefits
Why join our team?
IHI is a not-for-profit program based in Indianapolis and offers a competitive salary and benefit package.
IHI is the only federally designated comprehensive hemophilia program in Indiana and serves the entire state through services available in Indianapolis and at outreach clinics.
IHI is a leader in hemophilia care, education and clinical research and has a dedicated on-site multidisciplinary staff to ensure availability of a wide range of required services.
IHI participates in national and international clinical research, including new infusion products and therapies, investigation of long-term outcomes, and the impact of associated conditions. The IHI research program provides patients access to new therapies, and an opportunity to improve care. Our center has more than 50 clinical research projects involving bleeding disorders, sickle cell disease, thrombosis and more.
Innovative Hematology, Inc. is an Equal Opportunity Employer.
Skills
As published by workable · 28 questions · 2 written answers
Basics
First name, Last name, Email, Headline, Phone, Address, Education, Experience, Resume, Cover letter
Short answers (14)
- What is your desired salary?
- How did you find out about this position? If an employee referral, please list their name.
- Have you ever been discharged from a job? If yes, please explain.
- If specified in the job posting, do you possess a valid driver's license and insured automobile? If this is not specified in the job posting, please list "N/A".
- As listed in the job posting, all IHI employees are expected to enable multi-factor authentication via their personal smart phone/smart device in order to access IHI systems as a requirement of the role. Please initial below to indicate your understanding.
- Innovative Hematology, Inc. is an equal opportunity employer. Employment opportunity and position advancement shall extend to all people without regard to sex, race, color, religion, sexual orientation, disability, age, national origin, ancestry, military status, or any other legally-protected category. This policy includes, but is not limited to, employment, promotion, demotion, transfer, recruitment, recruitment advertising, lay-off, termination, rates of pay, other forms of compensation, and selection for training. Please initial below to indicate your understanding.
- Innovative Hematology, Inc. participates in the federal E-Verify program. All new employees must successfully pass an E-Verify Check. For more information about E-Verify, visit: www.e-verify.gov. Please initial below to indicate your understanding.
- Please share your current or most recent salary.
- I certify that all the information given by me on this Application or in supplemental form is true and correct to the best of my knowledge and belief. I further understand that false or misleading statements on this Application or supplemental forms are sufficient cause for my dismissal if I am hired. Please initial below to indicate your understanding.
- I acknowledge, agree, and understand that if any of the information is found to be false, it is grounds for disqualification or immediate dismissal. I hereby give permission to IHI or its affiliates to consult with previous employers, educational institutions, references and with other sources such as government databases (i.e. HHS/OIG/GSA) to verify the information contained within this application or provided by me on supplemental documents to learn of my ability and work history, and I authorize any such organizations or individuals to provide the requested information. I hereby release my previous employer, acquaintances and all other sources providing information to IHI or its affiliates, from all liability for any damage whatsoever resulting from issuing information concerning me. I also agree to release IHI or its affiliates from any claims I may have arising from their requests for information related to this application. Please initial below to indicate your understanding.
- I acknowledge, agree, and understand that none of IHI's or its affiliates' practices or policies are to be construed as imposing any binding obligations on IHI, and that they are subject to change or deletion at any time by IHI or its affiliates in its sole discretion. Please initial below to indicate your understanding.
- I acknowledge, agree, and understand that IHI or its affiliates reserves the right to require tests for alcohol or drugs during the course of my employment, consistent with applicable law, including but not limited to the Americans with Disabilities Act. I authorize any health care professional or testing facility who performs such an examination or who has other information concerning my test results to release such information to IHI or its affiliates and that drug test results with a positive outcome for any illegal substance will result in disciplinary action, up to and including termination of employment. Please initial below to indicate your understanding.
- I acknowledge, agree, and understand that should I be employed by IHI or its affiliates my employment is "at will", meaning that either party may end or terminate the relationship at any time for any reason, with or without notice or cause. There is no promise or guarantee of employment or that my employment will continue for any specific period of time. Any verbal discussions about my employment by IHI representatives are not binding upon IHI or its affiliates. My eligibility for specific terms and conditions of employment must be confirmed in writing by a duly authorized IHI representative. Please initial below to indicate your understanding.
- I acknowledge, agree, and understand that any offer of employment I may receive is conditioned on me successfully passing, to IHI's satisfaction, IHI's background check (including, but not limited to, criminal and civil) as well as any applicable fit-for position or other tests that IHI or its affiliates requires for the position I am seeking. Please initial below to indicate your understanding.
Pick from a list (12)
- What is your highest level of completed education?
- Do you have any professional licensures or certifications?
- Have you ever had action taken against your professional license? (If you do not have a professional license, write "no").
- Have you previously worked for IHI or affiliates or held contract employment for IHI?
- Are you 18 years of age or older?
- Have you served in the United States military? If so, please list branch and dates of service. If no, please enter "N/A"
- Can you perform the essential functions of this job without accommodations?
- Are you the parent or legal guardian of a minor (under the age of 18) that is currently or was a patient of IHI or its affiliates within the last five (5) years?
- Are you a current or former, within the last five (5) years, patient of IHI or its affiliates?
- Do you have any relatives who are currently employed by, or who worked in the past five (5) years for IHI or its affiliates?
- Are any relatives of yours (whether members of your immediate family or not) physicians that (1) are employed by IHI or its affiliates, (2) refer patients to IHI or its affiliates, or (3) are otherwise affiliated with IHI?
- Are you legally eligible for employment in the United States?
Written answers (2)
- If yes on the question above, please list licenses, issue date, and expiration date (if applicable). If no licenses or certifications, please enter "N/A"
- Please provide starting and ending salary for each role you have worked within the past 10 years.