Dental Insurance & Revenue Cycle Virtual Assistant

Job Title: Dental Insurance & Revenue Cycle Virtual Assistant

Position Type: Part-time

Work Hours: 9:00 AM - 1:00 PM EDT
Work Days: Monday-Friday

Salary: $5–$6 per hour (depending on experience)

Workplace: Remote

Preferred Candidate Location: Philippines

About the Opportunity

Join a growing, patient-centered private healthcare practice that provides comprehensive dental services with a strong focus on delivering an outstanding patient experience. The practice values accuracy, efficiency, and compassionate service while ensuring patients receive the insurance support they need before, during, and after their appointments.

They are looking for a detail-oriented and proactive Virtual Assistant to support their insurance verification, prior authorization, billing support, and administrative workflows across multiple clinic locations. This is an excellent opportunity for someone with a healthcare or dental background who enjoys solving insurance issues, keeping patient accounts accurate, and providing exceptional customer service.

Scope of Work / Responsibilities

As the Remote Dental Insurance & Revenue Cycle Virtual Assistant, you will play a key role in ensuring patients are financially prepared before their appointments while supporting the clinic's daily insurance and administrative operations.

Top Skills We're Looking For

• Insurance Verification
• Prior Authorizations
• Revenue Cycle Management

Insurance Verification & Prior Authorizations

• Verify Medicaid and private insurance benefits at least two (2) days before scheduled patient appointments.
• Review insurance eligibility, deductibles, co-pays, limitations, and benefit coverage.
• Document complete insurance benefit breakdowns accurately within the practice management system (Dentrix or similar EHR/EMR).
• Process and submit prior authorizations before patient visits.
• Navigate multiple insurance portals to verify eligibility and resolve insurance-related concerns.
• Troubleshoot insurance issues and communicate updates to the appropriate team members.

Revenue Cycle & Payment Support

• Post insurance and patient payments accurately into the practice management software.
• Maintain accurate patient account balances.
• Support revenue cycle workflows by ensuring insurance information, payments, and documentation remain current and accurate.
• Help minimize payment delays caused by missing insurance information or authorization issues.

Patient Communication

• Answer patient billing and insurance-related inquiries professionally through the clinic's phone system (RingCentral or similar platform).
• Transfer calls to the appropriate team members when necessary.
• Explain insurance benefits and patient financial responsibilities in a professional and patient-friendly manner.

Administrative Support

• Conduct patient recall and reactivation outreach during available time.
• Support administrative tasks across both office locations.
• Prepare and submit daily End-of-Day (EOD) reports summarizing completed work.
• Communicate proactively with the doctor and office staff regarding workflow updates or issues.
• Follow HIPAA-compliant procedures when handling patient information, insurance details, and payment records.

Requirements

Experience Requirements

• Previous experience with U.S. Medicaid and private insurance verification is required.
• Hands-on experience processing prior authorizations is required.
• Experience reviewing and documenting insurance benefit breakdowns is required.
• Experience supporting revenue cycle management, insurance billing, or payment posting is highly preferred.
• Previous experience in a dental practice is preferred but not required.
• Candidates with medical virtual assistant or healthcare administrative experience are encouraged to apply.
• Experience using Dentrix is highly preferred; candidates with experience using similar dental or medical EHR/EMR systems are also welcome.
• Healthcare backgrounds such as Medical Assistant, Registered Nurse, or other clinical experience are preferred but not required.
• Previous virtual assistant experience is preferred but not mandatory.

Deal Breakers (Must-Have Qualifications)

• Excellent English communication skills with a clear, professional speaking voice, as you will communicate directly with patients and insurance representatives.
• Hands-on experience with Medicaid and private insurance verification, including prior authorizations and insurance benefit breakdowns.
• High attention to detail and accuracy, particularly when entering insurance information, posting payments, and maintaining patient records in Dentrix or a similar EHR/EMR system.
• Ability to work independently with minimal supervision while remaining organized, proactive, and accountable.
• Strong understanding of HIPAA compliance and patient privacy, with the ability to securely handle sensitive patient and financial information.
• Reliable remote work setup, including a quiet, distraction-free workspace and dependable high-speed internet.
• Professionalism, reliability, and accountability, with consistent attendance, responsiveness, and timely completion of assigned responsibilities.
• Willingness to use productivity monitoring tools (including keyboard and mouse activity tracking) and provide accurate daily End-of-Day reports.

Additional Requirements

• Strong customer service and patient communication skills.
• Comfortable navigating multiple insurance portals and resolving insurance-related issues.
• Willing to submit an NBI Clearance and/or Local Police Clearance before onboarding.
• Available to attend video meetings with camera on when required

Basic Requirements

• Must speak and write English clearly and professionally.
• Must have relevant work experience.
• Must be able to provide an NBI Clearance and/or Local Police Clearance before onboarding (mandatory).
• Must be available to attend video meetings with camera on when required.

Technical Requirements

• Computer: Reliable laptop or desktop computer.
• Internet: Stable high-speed internet connection (minimum 25 Mbps).
• Audio: Noise-canceling headset.
• Video: Working webcam for virtual meetings.
• Workspace: Quiet and professional work environment.

Benefits

• Dedicated HR & Contractor Support Team: Access to world-class support for questions, guidance, contract matters, and client communication.
• Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks.
• HIPAA & Cybersecurity Training + Certification (Provided): Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients.
• Top 1% VA Performance Training: Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention.
• Client-Approved U.S. Holidays: Contractors may take U.S. holidays off according to the client’s needs and schedule.
• Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client. Paid time off is optional and only if offered by the client.
• Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best.
• Optional Performance-Based Incentives: Some clients may offer bonuses, incentives, or increased hours based on your performance.

These are optional resources and client-approved allowances available to you as an independent contractor. Any resources, training, or allowances listed are optional contractor perks and not employee benefits.