Dental Office Coordinator

Requisition #: 49487

Status: Full-time, Non-Exempt

Schedule: Monday – Friday, 8AM – 5PM

Onsite or Hybrid: Onsite - working between two sites (APLA Health Wilshire DTLA Dental and Gleicher/Chen HC)

Bilingual (English/Spanish): Yes: Spanish Assessment required prior to offer.

POSITION SUMMARY:

The Dental Office Coordinator provides clerical support for the daily management of the dental practice.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Organize and supervise the procedures of the dental clinic front office, including but not limited to the areas of:
  • Client Registration
  • Appointment Scheduling
  • Communication with patients and referring agencies
  • Ordering supplies/front and back office
• Receive patients as they enter the dental clinic and notify the program staff of their arrival.
• Confirm medical/dental appointments on the schedule of the following day.
• Answer telephone calls, take messages, monitor voice mail messages throughout the day.
• Confirm and update patient demographic, insurance eligibility, health history and other medical information using the Case Watch, eClinicalWorks and Open Dental software programs.
• Act as the petty cash custodian for the dental clinic under the supervision of the Medical/Dental Office Manager.
• Collect payment from patients before services are rendered when necessary.
• Travel to other dental locations as needed

Have a working knowledge of private insurance billing, DentiCal billing and benefit guidelines:

• Check eligibility before each appointment
• Maintain a written Record of Eligibility on the patient charts
• Check and collect share of cost when necessary
• Assist with all Grant Funded Audits. Provide technical and administrative support for the auditors.
• Assist with the preparation of client statistical and demographic reports to appropriate fiscal entities including but not limited to the Division of HIV and STD Programs on a monthly basis.
• Act as a mediator, assisting clients understand the limitations of certain services and assist them in finding a solution to their concerns. Work closely with the Dental Management Team and Chief Operating Officer with client grievances and concerns about treatment.
• Assist in maintaining OSHA and HIPAA compliance.
• Assist in maintaining office and building fire/safety regulations.
• Present a professional front office environment for all patients and visitors in appearance, manner, and quality of work at all times
• Effectively communicate with clients/patients in English and Spanish as required per aforementioned job duties.

OTHER DUTIES MAY BE ASSIGNED TO MEET BUSINESS NEEDS.