Dental Office Manager

Dental Office Manager
Location: Affordable Dentures & Implants 4315 Commerce Dr., Suite 210, Lafayette, IN 47905
Salary: $65,000 per year
Job Purpose
The Dental Office Manager is responsible for overseeing the daily operations of the dental practice, supporting the dentist and team, and ensuring an exceptional patient experience. This role provides leadership, promotes team development, and implements effective systems and processes to support quality patient care, operational efficiency, and practice growth.
Essential Functions and Responsibilities

Practice Operations: Oversee the daily operations of the dental office, ensuring effective systems, workflows, and protocols are in place so the dentist can focus on providing quality clinical care.
Team Leadership and Development: Lead, motivate, and support the dental team by fostering a positive work environment, encouraging collaboration, and promoting professional growth.
Scheduling and Productivity: Manage patient scheduling and team workflows to optimize provider productivity, maintain efficient daily operations, and meet practice goals.
Employee and Patient Relations: Build strong relationships with the dentist, team members, and patients. Address concerns professionally and promote a positive, patient-centered office culture.
Performance Management: Monitor team performance, provide feedback, support accountability, and implement strategies to improve individual and overall practice performance.
Financial and Operational Performance: Drive practice growth and revenue goals by monitoring key performance indicators, improving operational efficiency, and identifying opportunities to increase productivity.
Treatment Plan Coordination: Partner with the dentist and patients to support the completion of prescribed treatment plans. Identify and address barriers to treatment acceptance, communicate clinical questions to the dentist, and help patients understand their insurance benefits and available payment options, including third-party patient financing.
Insurance and Financial Education: Help patients navigate insurance benefits, treatment estimates, and payment arrangements while maintaining clear communication and a positive patient experience.
Practice Growth and Marketing: Identify opportunities to strengthen patient relationships, improve patient retention, support marketing initiatives, and increase practice visibility and growth.
Continuous Improvement: Proactively identify opportunities to improve office systems, patient satisfaction, team effectiveness, and overall practice performance.
Additional Responsibilities: Perform other duties as assigned to support the needs and goals of the practice.

Educational Requirements

High school diploma or equivalent required.

General Knowledge, Skills, and Abilities

Strong leadership, interpersonal, and relationship-building skills.
Excellent written and verbal communication skills.
Strong organizational, time-management, and problem-solving abilities.
Familiarity with dental office procedures, terminology, insurance processes, and treatment coordination preferred.
Proficiency with computers and the ability to learn new software and technology.
Strong business acumen, with the ability to understand performance metrics and identify opportunities for growth.
Marketing knowledge and the ability to support patient acquisition, retention, and practice development.
A results-oriented mindset with an entrepreneurial approach to achieving goals.
Ability to motivate team members, manage competing priorities, and maintain a professional, patient-focused environment.
Proven and successful treatment planning case acceptance & closing rates increasing production growth preferred