Dental Program Manager

SUMMARY:

The Dental Program Manager is responsible for the day to day operation and performance of the dental department. The position supervises dental support staff, manages the dental schedule to full utilization, and is accountable for visit volume and departmental revenue. The Dental Program Manager works with marketing, site leadership, and revenue cycle to grow dental service utilization among existing patients and in the community, and ensures the department operates in compliance with all applicable regulatory and program requirements.

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES:

1. Supervises dental support staff, including dental assistants, registered dental assistants, and dental front office staff. Manages scheduling, timekeeping, performance evaluations, coaching, and corrective action in coordination with Human Resources.
2. Manages the dental schedule template and daily slot utilization across all dental operatories and sites. Monitors open slots, no-shows, and cancellations, and fills open time through confirmation, recall, and waitlist workflows.
3. Accountable for dental department productivity and revenue performance, including visit volume, encounters per provider day, treatment plan acceptance and completion, and case mix. Reports results to leadership on an established cadence.
4. Partners with Marketing and Communications and with site leadership to promote dental services to the existing patient base and the community, and drives internal referrals from medical and behavioral health into dental.
5. Oversees patient recall, treatment plan follow up, and reactivation of inactive dental patients to sustain visit volume.
6. Optimizes department workflow, including patient flow, operatory turnover, instrument processing turnaround, and support staff to provider ratios.
7. Ensures accurate charge capture, coding, and documentation in coordination with Billing and Revenue Cycle. Monitors dental claim denials and rejections and resolves recurring root causes.
8. Manages dental supplies, instruments, and equipment, including inventory, ordering within budget, vendor relationships, preventive maintenance, and repairs.
9. Maintains department compliance with Dental Board of California, infection control, radiation safety, OSHA, and HRSA requirements, and tracks staff licensure and certification in coordination with Risk and Compliance.
10. Supports dental quality measures and UDS reporting, including sealant and fluoride varnish measures, and participates in quality improvement activities.
11. Participates in developing the dental department budget and monitors performance against it.
12. Coordinates dental staffing coverage across sites and participates in the recruitment, onboarding, and training of dental staff.
13. Performs other duties as assigned.