Dental Receptionist

SUMMARY:

The Dental Receptionist for the Colville Tribal Healthcare Authority is the first point of contact for patients at their assigned location. The incumbent will be responsible for ensuring a smooth, positive and patient focused environment. The Dental Receptionist will perform their job duties in a professional manner while assuring that all the needs of the patients are met with a pleasant demeanor.

ESSENTIAL FUNCTIONS:

• Handles all administrative functions for the dental operations including: patient registration, communication with plans for determining benefits and payment processing.
• Schedules, monitoring appointments, missed appointments, and documenting issues.
• Assists with the identification of “high risk” patients and include them in the patient registry(s).

• Enters data in the Electronic Health Record (EHR) and Resource and Patient Management System (RPMS).
• Responsible for accurate patient demographics, insurance eligibility and verification related to patient accounts.
• Assist with patient questions and/or complaints for resolution of concerns.

• Complies and ensures compliance with applicable legislation, funding and organizational requirements, policies and procedures.
• Ensure confidential handling of sensitive team member information in line with data protection policies and laws.
• Performs other duties as assigned.