Dental Receptionist

Job Overview

We are seeking a dynamic and organized Dental Receptionist to join our vibrant dental team. In this essential role, you will be the first point of contact for patients and visitors, ensuring a welcoming environment while managing a wide range of administrative and clinical support tasks. Your energetic approach and attention to detail will help streamline daily operations, facilitate effective communication, and uphold the highest standards of patient care and confidentiality. This position offers an exciting opportunity to contribute to a thriving dental practice committed to delivering exceptional service and comprehensive oral health care.

Responsibilities

• Greet patients warmly, verify insurance information, and schedule appointments efficiently using dental practice management software such as Dentrix or Eaglesoft
• Manage multi-line phone systems with professional phone etiquette, responding promptly to inquiries and directing calls appropriately
• Verify insurance coverage, perform insurance eligibility checks, and handle insurance claims processing using systems like Epic, Meditech, or Athenahealth
• Maintain accurate patient records by updating electronic health records (EHR) systems such as eClinicalWorks or Meditech in compliance with HIPAA regulations
• Assist with patient intake procedures, including collecting medical history, reviewing documentation, and ensuring all forms are completed accurately
• Support clinical staff by preparing treatment rooms, managing supply inventories, and documenting care plans in accordance with clinical confidentiality policies
• Perform clerical duties including filing, data entry with 10-key typing skills, and managing correspondence to ensure smooth office operations

Qualifications

• Proven experience as a Medical Receptionist or Dental Receptionist in a clinical or dental office setting
• Strong knowledge of medical billing, coding (CPT, ICD-9/10), and health insurance processes including Medicare and private insurers
• Familiarity with EMR/EHR systems such as Dentrix, Eaglesoft, eClinicalWorks, or similar platforms
• Excellent computer skills with proficiency in Microsoft Office suite and clinic management software
• Exceptional customer service skills with the ability to handle sensitive information discreetly while maintaining professionalism
• Ability to verify insurance benefits accurately and perform insurance verification procedures efficiently
• Bilingual abilities are highly desirable to serve diverse patient populations effectively
• Knowledge of dental terminology and clinical confidentiality policies is preferred
• Strong organizational skills with attention to detail in documentation review and medical records management

Join us in making a positive impact on patients’ lives through compassionate service and efficient practice management. We value energetic team players who thrive in fast-paced environments and are eager to contribute their expertise to our dedicated dental team.