Department Manager

Open 15d

Job Responsibilities

►Management

Be a leader and keep your team motivated in order to achieve exceptional results
Develop talents from your team by improving their skills
Manage the day-to-day operations of your department
Responsible for the quality of the team (uniform, grooming, service)
Support given for recruiting team and manage the integration of new joiners
Transmit product and sales training to sales staff and optimize mystery shopping results. Share ideas regularly and give regular feed backs to the Boutique Manager

►Store Performance

Set objectives with all the team members in the Department and improve their understanding of the business through individual evaluations done regularly on monthly basis
Understand the sales targets and KPI in order to push the sales team and motivate them: Morning meetings and daily feedbacks.
To conduct spot coaching on staff whenever necessary
Set targets per product category and take the corrective measures when required
Improve the cross sells of your department and the synergies through a positive communication within the Boutique
Optimize sell-through by communicating with Boutique Manager and Merchandiser when appropriate
Upkeep the products you are in charge into the store by being following visual merchandising recommendations
Ensure the upkeep of the selling space and the image of the boutique.
Represent the brand image within the department
Work together with other departments in order to improve global turnover

►Leadership

Contribute to the global team performance by being a Role model
Dedicate a large part of time to the shop floor and achieve personal sales
Welcome clients like a host, identifying their expectations, encourage them to visit the entire Boutique and invite them to discover the Dior universe
Lead in creating the best customer experience through a multisensory selling style

►Customer Relations

Work on the transmission of passion for the Brand within the department
Ensure that client details (name, address, phone, emails and comments) are retrieved and updated. Make use of the customer database for effective clientele purposes
Participate actively to events in the boutique
Be a role model when inviting customers to discover the boutique
Manage customer service (ASS, complaints, packaging…) in your department
Develop a strong clientele base with high potentials and profiles for sales

Job Requirements
► Work Experience

Minimum 5 years of relevant experience at supervisory level in the luxury retail industry

► Other Requirements

See also