Department Manager - Support Checkout
Description
Reconcile reports from MMS/MMC with cash and credit transactions.
Prepare and manage cashier shift schedules.
Manage checkout floor operations, including cash tills and end control.
Ensure smooth implementation of Customer Services, Fresh Desk, and METRO Reward Cards within the department.
Perform daily ledger reconciliation for FSD, E-Commerce, Checkout, Advance, and Credit Customers.
Ensure timely opening and closing of banking operations in accordance with SOPs.
Ensure the return process is followed as per SOP.
Ensure reporting and archiving compliance in line with Head Office (HO) requirements and SOPs.
Handle POS settlements and reconciliation.
Manage customer complaints and ensure effective handling through Fresh Desk, NPS, and METRO Reward Cards.
Ensure all Checkout and Customer Service activities comply with SOPs and audit requirements.
Conduct regular spot checks of cash safes and tills.
Ensure succession planning for Supervisors and Cashiers.
Coach and train team members on existing and new concepts, technologies, and functionalities to help achieve team objectives, enhance technical skills, and promote a positive attitude and individual growth.
Maintain a clear understanding of METRO Fundamentals.
Graduation with 3 years of relevant experience.