Deployment Exec/ Up to $4.5K
Summary
Oversee and optimize a network of self-service kiosks, ensuring uptime, security, and smooth transactions while coordinating vendors and automating maintenance.
Kiosk Operations & Service Management
- Ensure uptime & transactional reliability across all kiosks through proactive monitoring & maintenance.
- Develop preventive maintenance programs to minimize hardware/software failures.
- Collaborate with field service teams (internal & third-party) for rapid incident resolution and repairs.
- Track real-time KPIs (availability, transaction success rates, cash levels) and implement corrective actions.
Process Optimization & Automation
- Support identification and implement automation solutions (remote diagnostics, predictive maintenance,IoT monitoring).
- Coordinate cash replenishment, spare parts logistics, and inventory management.
- Support incident escalation workflows to reduce resolution time.
Vendor & Cost Management
- Liaise with kiosk manufacturers, maintenance providers, and logistics vendors to ensure SLA adherence.
- Support service quality to maintain contract continuity.
Compliance & Risk Management
- Support compliance with MAS, PCI DSS, and anti-fraud regulations.
- Keep up with fraud detection systems and security protocols.
- Develop business continuity plans with team leads for critical kiosk operations.
Data-Driven Performance Improvement
- Support initiatives to improve transaction success rates, reduce downtime, and enhance user experience.
- Collaborate with Product & Tech teams on hardware/software upgrades.
Stakeholder & Cross-Functional Leadership
- Partner with Product, Tech, Finance, and Customer Support to align operations with business goals.
- Update management with kiosk functionality (e.g., new payment methods, customer engagement features).
Qualifications:
- Diploma or advanced certificate in Business, Engineering, or related field.
- 4+ years in large-scale kiosk/ATM/POS operations, Fintech, or field service management.
- Proven track record in managing distributed service points (kiosks, ATMs, POS terminals, etc).
- Strong expertise in field service management, vendor negotiations, and process automation.
- Data-driven mindset and proficient in analytics tools (Power BI, Tableau, SQL).