Deposit Operations Specialist - Fraud
Position Summary:
The Deposit Operations Specialist - Fraud is responsible for supporting the day-to-day operational functions related to deposit accounts, including account maintenance, transaction processing, exception handling, and regulatory compliance. This role ensures the accuracy, efficiency, and integrity of deposit-related activities and provides back-office support to branches, customer service teams, and other internal departments.
Essential Duties and Responsibilities:
- Process and review deposit account transactions, including ACH, wire transfers, stop payments, and check adjustments.
- Maintain customer deposit accounts, including changes to ownership, account status, and account services.
- Reconcile deposit account activity and research discrepancies or exceptions as needed.
- Support branch staff and customer service teams with operational inquiries and troubleshooting.
- Monitor and process returned items, overdrafts, and non-sufficient funds (NSF).
- Review and process legal documents such as levies, garnishments, and subpoenas.
- Ensure compliance with internal policies and regulatory requirements (e.g., Reg CC, BSA, OFAC).
- Participate in the implementation and testing of deposit-related systems, software updates, and process improvements.
- Maintain accurate records and documentation in accordance with audit and regulatory guidelines.
- Assist with reporting, quality control, and audits related to deposit operations.
Fraud-Specific Responsibilities:
- Responsible for processing incoming fraud cases.
- Work closely with internal departments and fraud teams at other financial institutions.
- Research and analyze potentially fraudulent activity related to customer accounts.
- Contact account officers to assist with verification of suspicious or questionable items.
- Respond to emails, phone calls, and voicemails from branches and account officers regarding fraud-related inquiries.
- Perform other related duties as assigned.