Deposit Operations Specialist - Fraud Specialist

Duties & Responsibilities:

• Investigate financial crimes, reviewing current controls, recommending control enhancements, ensuring applicable regulatory compliance, and preparing investigative reports for bank leadership and third-party agencies. Serve as a resource for staff and customers, from alert to customer discussions, with authority to enforce risk mitigation controls.
• Primary role for processing of deposit operations areas: process daily unposted transactions and NSF reject items. Process written statement of unauthorized debits (ACH), bank of deposit fraud-related warranty claims, may serve as back up to other deposit operations functions.
• Utilize sound judgment and knowledge of financial investigative tools/techniques to establish an investigative plan; initiate investigation by gathering facts and evidence; prepare independent investigative reports that document findings while examining the current control environment; prepare confidential investigative reports; perform research and analysis using back-end customer profile and transactional systems; conduct appropriate research with industry peers and law enforcement.
• Evaluate investigative findings, draft clear and concise investigative reports, communicate with referring source and supervisor and determine need for additional investigative activity.
• Effectively execute countermeasures and various mitigation strategies to avoid additional losses to the company.
• Participate and attend fraud conferences when designated and share best practices with others.
• Assist in developing and executing staff and customer education and support tools and serve as a bank representative at community outreach presentations.
• Maintain a sufficient understanding of and adhere to regulatory compliance requirements as applicable, including BSA/OFAC
• Other duties as assigned.
• Maintain current knowledge and awareness of investigative fraud techniques, privacy laws, bank regulations, investigation and security incident handling policy and procedure.
• Possess a strong working knowledge of financial payment methods and practices.
• Position will work closely with Compliance, Digital, Accounting, Retail and Deposit Operations.

Personal & Educational Qualifications:

• Banking Experience.
• Strong communication and presentations skills with the ability to interact effectively with persons at all levels.
• Detail-oriented, well-organized and able to maintain quality control.
• Able to multitask amidst multiple interruptions, still completing tasks in an accurate and timely manner.
• Good organizational skills with the ability to work independently and initiate proactively.
• Advanced knowledge in Microsoft Excel.

Physical Qualifications:

• Able to lift &/or carry up to 50 lbs.
• Able to sit or stand for extended periods of time.

Relationships Internal & External:

• Bank Management
• Branch Staff
• Customers
• Community Leaders