Deposit Operations Specialist III

TITLE:

JOB CODE:

FLSA:

Non-Exempt

SALARY GRADE:

4

JOB FAMILY:

Operations

UNION REPRESENTATION:

CWA 7901/9412

DEPARTMENT:

Deposit Operations

SUPERVISORY ROLE Y/N:

N

SCHEDULE:
LOCATION:

Monday-Friday
Hybrid

CATEGORY:
REVISION DATE:

Full-Time
09/26

ABOUT US
We practice Beneficial Banking™ by investing in social and environmental impact, prioritizing transparency, and expanding access to equitable financial products, all in pursuit of a banking system that is regenerative for the planet and equitable for all. We bring that same commitment to our people by cultivating a vibrant, inclusive, and purpose-driven culture where employees are empowered to grow, contribute, and thrive. Together, we strive to make a meaningful difference in the communities where we live and work, creating positive impact through partnership, service, and shared success.

POSITION OVERVIEW
The Deposit Operations Support Specialist III is responsible for leading and managing complex back-office operational processes, supporting the branch network and other departments, and ensuring seamless operations. The Specialist III serves as a subject matter expert (SME) for deposit operations, identifies and drives strategic improvements, mentors other team members, and handles high-level escalations and critical deposit-related processes. This role ensures compliance with federal and state regulations, minimizes risk, and supports operational excellence while meeting customer service expectations. This is a unionized position through the Communication Workers of America.

ESSENTIAL DUTIES

Ensures compliance with and maintains advanced knowledge of banking laws, regulations, internal policies, and procedures.
Acts as a senior resource and SME for all deposit operations functions, providing guidance to Deposit Operations Specialists I and II.
Oversees complex processes such as reconciliation of escalated discrepancies, high-value transactions, and regulatory reporting.
Manages and reviews advanced electronic transactions, including ACH, wire transfers, treasury services, mobile deposits, and bill payments.
Leads and coordinates audits on all deposit operations processes and ensures timely resolution of any findings.
Partners with leadership to develop, implement, and refine deposit operations procedures to improve efficiency and compliance.
Oversees Dormant and Inactive account management, including escheatment processes in accordance with state law.
Works with department management to perform annual W-8 and W-9 certifications, B-Notice Processing for compliance with IRS regulations, including form and/or response reviews, and follows up with branches and departments for corrections and form completion integrity.
Identifies potential areas of risk or loss and recommends strategies to mitigate them.
Reviews end-of-year tax notices, such as 1099 and 1099R.
Serves as the primary contact for escalated issues from branches, departments, and external vendors.
Manages IRA processing, such as RMDs, distributions, contributions, and ensures compliance with tax regulations.
Responsible for processing all legal actions, including garnishments, levies, and subpoenas, responding by deadlines, and working with legal counsel as needed.
Maintains an understanding and knowledge of electronic and check payment processing workflows with Fiserv DNA, Federal Reserve Bank, and various correspondent banks to assist the Central Operations Department and other departments with research and any special handling.
Oversees Zelle processes and handling of disputes in accordance with program requirements and bank policies/procedures.
Performs advanced General Ledger reconciliations, ensuring accuracy and resolving discrepancies in a timely manner. Develops reconciliation procedures and provides training to ensure team adherence to best practices.
Completes mandatory compliance training and ensures team adherence to training deadlines.

The position performs duties specific to the position and other functions as assigned.

ROLE COMPETENCIES

Customer support
Advanced Data Analysis
Technical Documentation
Time Management
Task Management
Initiative
Prioritization

Effective communication
Systems thinking
Innovative mindset
Attention to detail
Advanced Problem-Solving
Adaptability
Collaboration

WORKING ENVIRONMENT & PHYSICAL DEMANDS
The work environment characteristics and the physical and cognitive requirements described here are representative of those an employee encounters while performing the essential functions of this position.

This position is based in a non-confined office setting where the employee is free to move about as needed. This role is performed in a typical office environment. For hybrid and remote positions, work may also be performed away from BSB worksites, depending on business needs. Employees working remotely are required to maintain a dependable, high-speed internet connection and a work environment conducive to frequent phone and video calls, where private, confidential, or proprietary information cannot be seen, overheard, or otherwise accessed by unauthorized individuals.
This position requires writing, typing, speaking, listening, lifting up to 10 pounds, driving (personal, company, or rental vehicle on occasion), carrying, sitting, pulling, walking, standing, squatting, kneeling, reaching, and using close, color, and peripheral vision, depth perception, and the ability to adjust focus.
This position may require the ability to operate any or all the following: personal computer, cellular telephone, printer, fax, and other standard office equipment.
This position requires the ability to read and interpret documents, perform detailed work, solve problems, interact with customers, apply reasoning and mathematical skills, communicate effectively both verbally and in writing, deliver presentations, analyze information, manage multiple concurrent tasks, adapt to changing priorities, and work effectively in a fast-paced environment with frequent interruptions.
Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

POSITION REQUIREMENTS
Minimum Qualifications:

Bachelor’s degree from an accredited college or university, or equivalent level of experience and industry education.

Minimum 4 years of experience in Central/Deposit Operations in a financial institution.
2+ years of experience working with Fiserv DNA core or Fiserv products/programs.
Knowledge of and experience with NACHA rules and guidelines
Proven ability to manage complex projects and mentor team members.

Preferred Qualifications:

Advanced certifications in banking operations or compliance (e.g., Accredited ACH Professional).

Management reserves the right to change this position description at any time according to business needs.