Deposit Operations Specialist
Posted
Deposit Operations Specialist
To perform all backroom operations of the Deposit Operations department.
Qualities of the successful candidate include:
- Attention to detail, ability to calculate figures, maintain a high level of accuracy and the ability to organize work are a must.
- Must be able to multi-task and work under stress and pressure to meet deadlines.
- General PC knowledge is required and must be able to learn to run a variety of machines and software programs.
- Must be punctual and maintain good attendance.
- Must be trustworthy and maintain a high level of confidentiality.
- Must be able to communicate effectively, get along with co-workers and deal with colleagues effectively and professionally.
Responsibilities of the successful candidate include:
- Perform routine posting, balancing, filing, and calculating
- Process chargebacks and return item processing
- Verifies and sends wires
- Process ACH and ACH origination transactions
- Reconciliation of internal bank accounts
- Run proof and prepare a transit letter utilizing the TCM system to balance and image all proof items for all branch locations
- Balance and perform End of Day processing
- Research and resolve General Ledger and customer offages
- Will perform routine document imaging for operations department
- Handles the mail for the department (incoming and prepares outgoing mail)
- Perform ATM machine General Ledger balancing (to include off-site locations)
- Answers phone calls from customers and branch locations including customer service and account research
- Monitor online consumer profiles and follow up with letter, reporting and scanning
- Assist customers with ROBO, bill pay, mobile and debit card inquiries
- Build wire, ACH, remote deposit requests and any additional products or services as they become available
- Research online secure messages
- Process debit card disputes and complete online reporting
- Process CAMS-new and track existing
- Investigate, verify and report any anomaly detection
- Tier II support for Retail Banking Department for online banking and debit cards
- Investigate and report unresolved debit card fraud cases
- Order consumer or business Debit and ATM cards
- Monitor debit card reports for accuracy and take corrective action is needed
- Review and process daily reports
- Provide education and training for customers and bank staff
- Practices branch security procedures and protects customer confidentiality and privacy.
- May perform additional duties as necessary to keep the Bank operating efficiently and effectively.
We offer a competitive benefits package that includes Medical, Dental and Vision; FSA or Dependent Care; Supplemental Accident, Hospital, or Critical Illness Plans; Employer paid Life Insurance, Short Term Disability, and Long-Term Disability; and Additional Voluntary Life Insurance Options. Paid Vacation, Sick and Volunteer leave; 401K and Profit Sharing.
Compensation for positions is based on the specific position and may be paid in the form of an hourly wage, overtime, a semi-monthly salary, commissions, or a combination of them. Depending on the specific position, some may be paid solely on commissions or others may include a bonus structure. As part of our employee benefits package, we offer exclusive perks such as discounted rates on banking and mortgage services, fee waivers, and access to special financial products. These benefits are designed to support your financial well-being as a valued member of our team.
Plains Commerce Bank is an Affirmative Action/Equal Opportunity Employer committed to providing equal employment opportunity without regard to an individual’s race, religion, color, gender, national origin, ancestry, age, sexual orientation, disability, or veteran status.