Deposit Operations Specialist

About Studio Bank:

Studio Bank's mission is to empower creators. (And we're all creating something.) Whether you're designing a company or creating a better life for your family, crafting a song or writing code, orchestrating social change or enhancing the quality of care, we want to collaborate with you. A studio is a place where creators do their thing. Welcome to yours.

From our inception, we invested a lot of time defining what a "best place work" means to us. What developed from those conversations (and continues to develop) is a vision for a company with a clear purpose and mission, with a culture that inspires accountability, trust, commitment, transparency, initiative, fellowship, collaboration, innovation, continuous learning, fun, and ultimately a wonderful quality of life. Our company is proudly certified as a Nashville Living Wage Employer and has been repeatedly recognized as one of the Nashville's Business Journal's "Best Places to Work"!

At Studio Bank, we are committed to an exceptional employee experience, unlike any other in Nashville and Chattanooga today - from culture and values to rewards, recognition, and development (and everything in between).

Careers at Studio include competitive benefits and wellness offerings, equity ownership, continuous learning, open-door access to leadership, community involvement, and plenty of perks!

Position Summary:

The Deposit Operations Specialist will be responsible for the ongoing daily activities required to process deposit products and transactions and support bank operations.

Essential Duties & Responsibilities:

• Process wires with strict adherence to bank compliance, processes, and procedures.
• Responsible for addressing and clearing non-post and exception items on a daily basis.
• Responsible for management and balancing of the third-party cash vault in addition to processing daily virtual vault business deposits.
• Daily balancing and reconciliation deposit general ledger accounts.
• Responsible for processing a variety of client requests including but not limited to stop payments, account maintenance, ACH, mobile deposit/debit card limit changes and transaction research.
• Responsible for printing account notices and interest checks as needed.
• Review new accounts opened for completion of documents and bank receipt of due diligence items required by the Bank's policies and procedures and enter exceptions as necessary.
• Update and maintain the Bank's standard and promotional deposit product interest rate information on the core accounting system.
• Responsible for monthly IOLTA processing which includes sending of interest to TN Bar Foundation, reporting and balancing of internal DDA account.
• Responsible for debit card portfolio management which includes but is not limited to transaction research, token provisioning, and fraud disputing.
• Responsible for the servicing of the credit card portfolio which includes client inquiries and assistance in payment processing
• Responsible for client monitoring and communication regarding Reg D.
• Process all digital payments which includes mobile deposits, digital banking wires, and commercial remote deposit capture.
• Partners with Treasury Management to review treasury services set up and client onboarding documentation.
• Coordinate with third parties to process transactions on products such as CDARS and ICS.
• Creating, reviewing, and documenting standard operating procedures (SOP) and ensuring their inclusion in the main Deposit Operations SOP Manual.
• Participation in Deposit Operations projects as directed.
• Participation in the annual ACH Risk Assessment and other audits as directed.
• Assist all Bank associates with research and support for all things deposit related.
• Regular and predictable attendance.
• Other duties as may be assigned from time to time.

Essential Competencies:

• Thorough knowledge of documentation and due diligence requirements related to bank deposit products
• General knowledge of the Bank's consumer and commercial deposit compliance requirements
• Thorough understanding of the core processing system
• Strong interpersonal skills both with external contacts and other Bank employees
• Self-starter with a high energy level and strong sense of urgency
• Ability to maintain confidentiality
• Proficient technology skills
• Proficient user of Microsoft Office products
• Excellent verbal and written communication skills for effective interactions with clients, associates, and management
• Strong organization, analytical, research, and problem-solving skills
• Demonstrates ability to multi-task priorities and daily job duties

Essential Experience:

• Two or more years of banking experience.

Preferred Experience:

• Five or more years of deposit operations experience.
• Accounting experience preferred.

Essential Education:

• High school diploma or equivalent. Bachelor's degree (B.A.) from four-year college is preferred.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the position. Reasonable accommodations, if needed and identified, may be made to enable individuals with disabilities to perform the functions.

• The ability to sit for lengthy periods of time.
• Frequent use of computer, calculator, and other office equipment.
• While performing the duties of the job, the employee is regularly required to stand, sit, walk, use hands to finger, handle or feel, reach with hands and arms, stoop, kneel, crouch, crawl, talk and hear.
• Physical mobility and the ability to exert up to 50 pounds of force occasionally.
• Visual acuity to perform activities such as: preparing and analyzing data, inspecting handwriting and documents, viewing a computer terminal, expansive reading and using measurement devices.
• The physical environment includes inside conditions in which there will be protection from weather conditions, but not necessarily from temperature changes.
• Flexibility to deal with changing work hours and locations, as needed.