Deposit Ops Specialist - Research and Adjustment
Summary
Handles daily deposit operations for a bank, including wire transfers, reconciliations, fraud cases, and regulatory compliance tasks like escheatment and interest withholding.
Why Work at Bank First
At Bank First, we’re not just a bank—we’re a community. Consistently ranked among the top-performing banks in the U.S. and Wisconsin, and recognized by American Banker as one of the “Best Banks to Work For”. We combine professional excellence with a culture that truly values people. When you join Bank First, you’re joining a team that invests in your growth, supports your well-being, and celebrates your contributions.
Why You’ll Love Working Here
Imagine a workplace where:
- Your career growth is supported through training, mentoring, and advancement opportunities
- Flexibility allows you to balance work and life without compromise
- Your contributions directly impact guests and communities you care about
- You’re part of a culture built on respect, collaboration, and empowerment
At Bank First, you don’t just fill a role—you make a difference. Every interaction matters, and every team member helps shape the experience our guests love.
About the Role: Research and Adjustment
The Research and Adjustment position is responsible for a range of duties related to the daily deposit operations of the bank, including core system functions, information verification, and customer service.
Responsibilities:
- Process incoming and outgoing, foreign and domestic wire transfers
- Reconcile and manage bank’s daily cash position
- Reconcile Check Reconciliation System (CRS) and Financial Management System (FMS) daily
- Reconcile various GL accounts daily; research out of balance items.
- Process incoming requests, including subpoenas and levies, from various sources (government entities, court action, attorneys)
- Responsible for submitting federal and state interest withholding
- Process annual escheatment
- Review and track W-8 BEN customers for accuracy and renewals
- Process foreign checks
- Process check adjustments and duplicate items & stop payments
- Team member of the Fraud Squad
- Submit check fraud cases
- Review and process overdraft decisions
- Responsible for the Charge off deposit account process
- Complete weekly administrative tasks for CDARS and ICS programs
- Provide support to Tellers and Customer Services Representatives at all Bank First locations
- Provide support to Deposit Operations co-workers in their absence
- Lockbox Processing
- Review closed deposit accounts
- Follow procedures and share knowledge with others
- Accept and provide assistance for special projects as needed
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