Deposit Services Manager
PRIMARY FUNCTION
Leads and manages the Bank's Deposit Services department, ensuring the efficient, accurate, and
compliant delivery of deposit operations, centralized research and account maintenance, exception
item processing, regulatory compliance for Government processing, Escheatment and Legal Notice
processing, year-end tax reporting, IRS reporting, and related operational services.
Responsible for the people, processes, controls, systems, and third-party relationships supporting
deposit operations while promoting operational excellence, risk management,
regulatory compliance, process improvement, and exceptional customer service.
ESSENTIAL DUTIES AND RESPONSIBLITIES
• Leads, coaches, develops, and manages the Deposit Services team while fostering a culture of
accountability, service excellence, collaboration, continuous improvement, and alignment with
Legend Bank's Mission, Vision, and Values.
• Establishes performance expectations, conducts employee evaluations, provides coaching and
development, and recommends personnel actions in accordance with Human Resources policies and
procedures.
• Oversee daily Deposit Services operations to ensure accurate, efficient, compliant, and
customer-focused service delivery, including account research and maintenance, return item
processing, exception processing, government processing, tax reporting, IRS reporting, and branch
operational support.
• Ensures compliance with applicable laws, regulations, operating rules, and Bank policies,
including Regulation E, Regulation CC, NACHA Operating Rules, OFAC requirements, UCC, Check 21,
BSA/AML operational requirements, IRS reporting requirements, and other applicable regulatory
guidance.
• Maintains a strong operational control environment by identifying, monitoring, and managing
operational, fraud, compliance, reputational, and third-party risks; supports internal audits,
external audits, compliance reviews, and regulatory examinations and ensures timely resolution of
findings.
• Develops, maintains, and updates departmental policies, procedures, workflows,
documentation, controls, and training materials to support consistency, efficiency, and regulatory
compliance.
• Identifies and implements opportunities to improve operational efficiency, strengthen controls,
automate processes, enhance customer and employee experiences, and support the Bank's strategic
growth objectives.
• Establishes and monitors departmental performance metrics, service standards, operational
reporting, and key risk indicators, communicating significant trends, issues, and recommendations
to executive management.
• Serves as the operational liaison for assigned systems, vendors, and third-party service
providers, supporting vendor management activities, system enhancements, digital banking
initiatives, technology implementations, and operational improvement projects.
• Collaborates effectively with branch leadership and cross-functional partners to ensure
consistent service delivery, resolve operational issues, and support enterprise-wide objectives.
• Maintains the confidentiality and security of customer, employee, and Bank information and
performs other duties and special projects as assigned.