Depot Repair Technician

Department: Depot Repair

Reports To: Depot Repair Manager

FLSA: Hourly Non-Exempt

Hours of Work:8AM – 5PM

Location: Norcross, GA

Who We Are

Telaid helps enterprise clients accelerate technology adoption to achieve their business objectives. We design, deploy and support critical technologies, reducing time, task, cost and risk associated with managing technologies in complex, multi-site environments. But Telaid is not your ordinary technology integrator. Committed to excellence, our vision is to be a people first, customer obsessed company with great (not perfect) leaders who strive to provide the best possible experience for our employees, partners and customers. We’re working hard to build and maintain a culture of integrity, trust and accountability that attracts, trains and retains the right employees for the right roles. If you’re looking for a great place to work, learn and advance your career, get to know Telaid!

Our Core Values are – Be Proactive, Be a Team Player, Take Ownership & Do the Right Thing
Summary of Position

We are seeking a detail-oriented and tech-savvy Entry-Level Redeployment Technician to join our team. The ideal candidate will possess a natural aptitude for problem-solving, a keen interest in technology, and a readiness for hands-on, in-person training and work. You will be responsible for receiving and prepping various hardware for redeployment, including handheld devices, terminals, scanners, servers, laptops, printers, cash drawers, and security components, in a fast-paced environment that requires meticulous attention to detail and a professional demeanor.

Primary Duties and Responsibilities

• Receive material into stock following company and customer standards.
• Identify the manufacturer model numbers of used equipment.
• Triage customer hardware for redeployment, ensuring condition and functionality meet specified requirements.
• Troubleshoot and diagnose issues with customer hardware.
• Clean and package equipment for redeployment.
• Adhere to customer contracts for warranty, third-party, or internal repairs.
• Process RMA, warranty, and disposal orders.
• Perform repairs and maintenance of equipment and parts according to contracts.
• Maintain accurate inventory and triage records as per company and customer expectations.
• Communicate effectively with management regarding customer equipment and needs.
• Handle devices safely to prevent damage during repair and processing.
• Follow safety guidelines for the depot repair area.
• Assist in maintaining the depot repair area.
• Perform other work-related duties as assigned by management.