Depot Supervisor Waterford (Permanent)

Certa Ireland is a wholly owned subsidiary of DCC plc and is part of the Energy Division of the Group. We were born out of the combination of successful Irish energy brands. We are one of the country’s leading home heating oil, commercial fuel, and agricultural diesel suppliers, in addition to other business divisions including retail forecourts, fuel card services and lubricants. In recent years Certa Ireland has grown with the acquisition of Campus Oil, Jones Oil, two lubricant businesses, and the establishment of the Certa forecourt network. What unites each of these brands is a powerful entrepreneurial spirit, a culture of high performance and agility and is underpinned by exceptionally strong customer service.

DCC plc is one of Ireland’s most successful organisations, operating in various sectors including Energy, Technology and Healthcare. With annual sales of over €18 billion, and operations in 21 countries spanned over 3 continents, DCC employs more than 15,400 people around the globe. Being a part of our parent company means that while we retain the agility and local resonance of a smaller organisation, we also benefit from the strength and scale of our parent company.

Main Purpose of the Role:

The Depot Supervisor is responsible for leading and managing the depot team to deliver excellent sales and service to customers. They oversee all day-to-day depot operations, including delivery, driver liaison and credit control. A key focus for the Acting Depot Supervisor is to ensure that the depot team understand and fully comply with all health and safety policies.

Key Accountabilities: Health, Safety & Security

• Ensure depot staff work in a safe and secure environment that protects employees and customers.

• Conduct Depot Induction and refresher training for all team members including part time and temporary staff.

• Ensure all depot team members adhere to all health & safety, operational and security policies and procedures.

• Identify and bring to the attention of management any deficiencies in safety or security and make recommendations for improvement where appropriate.

Key Accountabilities: People Management

• Leadership and motivation of the depot team to deliver optimum performance.

• Foster a highly engaged culture where staff feel appreciated for their efforts and are comfortable to raise ideas or concerns.

• Recruit, selecting, on-board, and train new recruits.

• Organise all depot operations, allocate responsibilities and supervise for completion.

• Provide team evaluation, mentoring and training to improve skills, address issues and plan personal and professional development of depot team.

Key Accountabilities: Sales Delivery

• Optimise sales through establishing customer rapport and identifying current and future customer requirements.

• Maximise cross sales and bulk sales opportunities from yard sales.

• Ensure calls are managed to deliver a great customer experience and grow sales.

• Engage with both the large commercial and small commercial teams on opportunities identified.

• Analyse sales trends, prepare forecasts and drive cross sales across the depot to deliver target.

• Provide excellent customer service and resolve escalated complaints.

Key Accountabilities: Financial & Debtor Management

• Proactively manage the depot customer base to minimise bad debts.

• Establish strong working relationship with Credit Control.

• Identify risk from the debtor’s list and actively address.

• Encourage domestic delivery customers to opt in to a Budget Plan account or pay by COD.

• Manage depot budget for maximum efficiency.

• Maintain clear and accurate records.

Key Accountabilities: Depot Operations

• Track and maintain adequate stock levels at all times and ensure stock records are kept up to date.

• Ensure that all yard fuel dispensing equipment is kept clean and in good working order for customers.

• Work hand in hand with the Drivers to ensure smooth running of depot deliveries.

• Monitor Drivers End of Day activities to ensure all procedures are followed.

• Ensure depot stocks are reconciled on daily basis.

• Investigate discrepancies and advise senior management of any issues.

Knowledge, Skills & Experience:

Business Knowledge

• Proven experience in a Retail Management or similar role.

• Experience in some or all the following: team supervision, sales, customer service, health & safety.

• Commercial acumen, identifying sales opportunities, driving volume and margin KPIs.

• Strong analysis, planning and organising skills.

• Ability to operate basic business / Retail software programs.

Functional / Technical Skills

• Excellent communication and interpersonal skills

• Strong people leader who enjoys motivating and developing people

• Decisive problem solver with sound judgement

• Customer focused

• Knowledge of the fuel industry an advantage, but not essential.

Personal Attributes / Competencies

• Resilient and capable of working well under pressure.

• Committed, enthusiastic and energetic.

• A strong relationship builder.

• A highly motivated self-starter.

• Detail-oriented, focused on accuracy and getting it right first time.

Our Values

Safety First

Our priority on safety has always been the foundation of our sustained success in business. We always prioritise the safety of our employees, contractors, customers and any others who may be affected by our business activities. This is why we continuously look for ways to improve our culture, systems, and our processes around safe practices.

Bold & Courageous