Deputy Aftersales Manager - Belgium
About BYD
Our Purpose is to build a zero-emission future that reconnects humanity with nature. We are looking for talent that connects with this mission and want to create positive impact by joining a diverse and dynamic team.
BYD is a leading, high-tech multinational, based in Shenzhen, China. Operates in four core fields of IT, automotive, new energy, and rail transit and employs over 300,000 people worldwide. As a global pioneer in New Energy Solutions BYD is dedicated to building a zero-emission ecosystem.
Key Responsibilities:
Drive and develop partners’ service preparation, execution and service performance assessment, establish annual service target and ensure the goal achievement, steering the partner’s continuous service level improvement.
Coordinate with legal and commercial team to sign After-sales agreement.
Regional regular visit, organize meeting, workshop and other activities with regional partners, review the business plan. Be responsible for the after-sales projects development, execution and assessment.
Secure the quality of our service network by timely training, tooling and other supportive materials.
l Regional customer satisfaction management (NPS), assist partners to close customer complaint in time, Goodwill authorization and management.
Investigate and collect Market information and cooperate with HQ for business plan and strategy.
Coordinate with Customer Service team to achieve customer satisfaction goals.
Coordinate the spare parts deliveries in close cooperation with the Supply Chain team and steering parts service level improvement.
Coordinate the after-market activities and service campaign implementation.
Introduce BYD Aftersales Service IT system/platform such as DMS, LMS, TIS, to regional dealership and its authorized service network, ensure those system/ platform to be deployed in each terminal service shop.
Skills, Qualifications, and Experience Required:
Bachelor's degree or higher.
5+ years of experience in automotive aftersales.
Very good written and verbal communication skills in English, French and Flemish.
Strong cross culture communication skills and cross-function coordination ability.
Ability to work under pressure and to strict deadlines in a dynamic environment.
NEV Technical background is preferable
Location: Brussels
Type of Employment: Full-time