Deputy Branch Manager
Posted Updated
Description
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<td height="22" class="xl70" width="908" style="height:16.5pt;width:681pt">Job
Description:</td>
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<td height="110" class="xl67" width="908" style="height:82.5pt;width:681pt">The
person will be responsible for smooth day to day operations of the branch
related activities through active coordination and execution of the core
tasks i.e. in-house bank management, clearing operations, cross selling of
products across business verticals, Internal GL account reconciliation etc.
Will function as a Back-up to the BSDL for non-financial operations &
customer service related items Effectively represent the Bank to all retail
banking & prospective customers while efficiently & effectively
performing the Service & Sales Executive role as outlined by the Bank.</td>
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<td height="22" class="xl67" width="908" style="height:16.5pt;width:681pt"> </td>
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<td height="22" class="xl70" width="908" style="height:16.5pt;width:681pt">Job
Responsibilities: </td>
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<td height="22" class="xl66" width="908" style="height:16.5pt;width:681pt">·<font class="font7"> </font><font class="font5">To meet & exceed all service & process related
parameters as laid down by the Bank. </font></td>
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<tr height="22" style="height:16.5pt">
<td height="22" class="xl66" width="908" style="height:16.5pt;width:681pt">·<font class="font7"> </font><font class="font5">To meet & exceed customer expectations with superior
customer service. </font></td>
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<tr height="44" style="height:33.0pt">
<td height="44" class="xl66" width="908" style="height:33.0pt;width:681pt">·<font class="font7"> </font><font class="font5">To diligently follow guidelines/process notes issued by the
bank in respect branch operations/teller function/clearing operations as the
case may be.</font></td>
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<tr height="44" style="height:33.0pt">
<td height="44" class="xl66" width="908" style="height:33.0pt;width:681pt">·<font class="font7"> </font><font class="font5">To be able to successfully probe and understand client needs
& requirements in order to be able to effectively cross-sell NBD &
3rd party products of the bank,
collection of candid feedback, providing referrals to business etc.</font></td>
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<tr height="22" style="height:16.5pt">
<td height="22" class="xl66" width="908" style="height:16.5pt;width:681pt">·<font class="font7"> </font><font class="font5">Responsibility of AOD checking & keeping the Q & D
Ratio of the branch within prescribed benchmarks</font></td>
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<tr height="44" style="height:33.0pt">
<td height="44" class="xl66" width="908" style="height:33.0pt;width:681pt">·<font class="font7"> </font><font class="font5"> Scrutinize Custodianship Management –Overall
responsibility of management of
Delegation / Conflict of Interest situations</font></td>
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<tr height="22" style="height:16.5pt">
<td height="22" class="xl66" width="908" style="height:16.5pt;width:681pt">·<font class="font7"> </font><font class="font5">Cheque Referral Management – Involving the RMs for necessary
confirmation & initiate necessary action</font></td>
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<tr height="44" style="height:33.0pt">
<td height="44" class="xl66" width="908" style="height:33.0pt;width:681pt">·<font class="font7"> </font><font class="font5">Attend clients inside
the branch, answer customer
queries, coordinate with back office operations & facilitate their
transactions as required to ensure total customer satisfaction</font></td>
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<tr height="22" style="height:16.5pt">
<td height="22" class="xl66" width="908" style="height:16.5pt;width:681pt">·<font class="font7"> </font><font class="font5">Escalate any issues/complaints to the business head in a timely
manner;</font></td>
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<tr height="44" style="height:33.0pt">
<td height="44" class="xl66" width="908" style="height:33.0pt;width:681pt">·<font class="font7"> </font><font class="font5">Ensure comprehensive compliance with all regulatory and
statutory requirements as relevant for various product and services;</font></td>
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<tr height="44" style="height:33.0pt">
<td height="44" class="xl66" width="908" style="height:33.0pt;width:681pt">·<font class="font7"> </font><font class="font5">Participate / Engage in projects in the areas such as
automation, process improvements, cycle time reduction, service delivery,
transaction processing, cost reduction </font></td>
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<td height="22" class="xl66" width="908" style="height:16.5pt;width:681pt">·<font class="font7"> </font><font class="font5">Guiding customers to the relevant transaction desk during high
customer traffic scenarios during branch hours</font></td>
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<td height="22" class="xl66" width="908" style="height:16.5pt;width:681pt">·<font class="font7"> </font><font class="font5">Motivate, coach & develop the lobby staff </font></td>
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<tr height="44" style="height:33.0pt">
<td height="44" class="xl66" width="908" style="height:33.0pt;width:681pt">·<font class="font7"> </font><font class="font5">Manage transactions of bulk nature (cash & non-cash) to
facilitate higher efficiency in customer service in specific situations for
specific clients/vendors</font></td>
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<td height="22" class="xl66" width="908" style="height:16.5pt;width:681pt">·<font class="font7"> </font><font class="font5">Responsible for effective Queue Management & diversion of
transactions to ensure service level TATs are maintained</font></td>
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<tr height="44" style="height:33.0pt">
<td height="44" class="xl66" width="908" style="height:33.0pt;width:681pt">·<font class="font7"> </font><font class="font5">Acquire complete knowledge of deliverable management /
application forms so that specific clients may be guided up-front for correct
action </font></td>
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<td height="22" class="xl66" width="908" style="height:16.5pt;width:681pt">·<font class="font7"> </font><font class="font5">Play an active role in new products, processes, systems roll
out.</font></td>
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<td height="22" class="xl66" width="908" style="height:16.5pt;width:681pt">·<font class="font7"> </font><font class="font5">Ensure that there are Nil write –offs / P & L hits on
account of operating errors.</font></td>
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<td height="22" class="xl66" width="908" style="height:16.5pt;width:681pt">·<font class="font7"> </font><font class="font5">Ensure that processes laid down are followed in case of
contingency. </font></td>
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<tr height="44" style="height:33.0pt">
<td height="44" class="xl66" width="908" style="height:33.0pt;width:681pt">·<font class="font7"> </font><font class="font5">Support the BSDL in preparation of any audit related
deliverables i.e. internal / external, ISO, Regulatory, Statutory, etc.
Attend to any audit findings and resolve them immediately;</font></td>
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<td height="22" class="xl66" width="908" style="height:16.5pt;width:681pt">·<font class="font7"> </font><font class="font5">Be aware of ISO 9001:2000 standards & meet/exceed set
quality parameters conforming to the standards;</font></td>
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<td height="22" class="xl66" width="908" style="height:16.5pt;width:681pt">·<font class="font7"> </font><font class="font5">Maintain personal discipline (timings, attendance, grooming
standards etc) in the office;</font></td>
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<td height="22" class="xl66" width="908" style="height:16.5pt;width:681pt">·<font class="font7"> </font><font class="font5">Act as an effective back up in the absence of peers handling
other processes with in the same team.</font></td>
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<td height="22" class="xl70" width="908" style="height:16.5pt;width:681pt">Qualifications,
Experience & Skills:</td>
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<td height="22" class="xl70" width="908" style="height:16.5pt;width:681pt">Qualifications:</td>
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<td height="22" class="xl69" width="908" style="height:16.5pt;width:681pt">·<font class="font7"> </font><font class="font5">Graduate/ Post Graduate or CA or MBA from a recognized
university.</font></td>
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<td height="22" class="xl69" width="908" style="height:16.5pt;width:681pt">·<font class="font7"> </font><font class="font6">AMFI/NCFM/IRDA certifications will be added advantage</font><font class="font5"> </font></td>
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<td height="22" class="xl71" width="908" style="height:16.5pt;width:681pt">Experience: </td>
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<td height="44" class="xl66" width="908" style="height:33.0pt;width:681pt">·<font class="font7"> </font><font class="font5">Up to 4 years of work experience with Min. 2-3 years experience
as an authorizer & custodian in a high transacting branch (in CA centric
markets)</font></td>
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<td height="44" class="xl66" width="908" style="height:33.0pt;width:681pt">·<font class="font7"> </font><font class="font5"> Should be an expert in
GBO transaction handling, Transaction, Account Opening, Instruction &
Deliverable Management processes and TAT management ; Efficient in Customer Service / Complaint
Handling & managing ad-hoc situations </font></td>
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<td height="22" class="xl66" width="908" style="height:16.5pt;width:681pt">·<font class="font7"> </font><font class="font6">Knowledge of a core banking systems will be an added advantage.</font></td>
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<td height="22" class="xl71" width="908" style="height:16.5pt;width:681pt">Essential
Competencies </td>
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<td height="22" class="xl72" width="908" style="height:16.5pt;width:681pt">·<font class="font8"> </font><font class="font6">Excellent communication skills in English & the local
language. </font></td>
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<tr height="44" style="height:33.0pt">
<td height="44" class="xl72" width="908" style="height:33.0pt;width:681pt">·<font class="font8"> </font><font class="font6">Must be friendly, creative, optimistic by nature & possess
a positive attitude.(helps in building a bond with clients & managing
under pressure) </font></td>
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<td height="22" class="xl72" width="908" style="height:16.5pt;width:681pt">·<font class="font8"> </font><font class="font6">Should have general knowledge/awareness of financial services
market. </font></td>
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<td height="22" class="xl72" width="908" style="height:16.5pt;width:681pt">·<font class="font8"> </font><font class="font6">Well groomed with a overall pleasing personality </font></td>
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<td height="22" class="xl72" width="908" style="height:16.5pt;width:681pt">·<font class="font8"> </font><font class="font6">Must be a quick with high levels of energy &
self-motivation. </font></td>
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<td height="22" class="xl72" width="908" style="height:16.5pt;width:681pt">·<font class="font8"> </font><font class="font6">Flair for sales & customer service </font></td>
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<td height="22" class="xl72" width="908" style="height:16.5pt;width:681pt">·<font class="font8"> </font><font class="font6">Excellent Networking & interpersonal skills </font></td>
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<td height="22" class="xl72" width="908" style="height:16.5pt;width:681pt">·<font class="font8"> </font><font class="font6">Must be very critical about ‘quality’ delivery of service &
enthused about ‘Sales thru Service’.</font></td>
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<td height="22" class="xl72" width="908" style="height:16.5pt;width:681pt">·<font class="font8"> </font><font class="font6">Should be open to working flexi hours.</font></td>
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<td height="22" class="xl71" width="908" style="height:16.5pt;width:681pt">Other
Skills</td>
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<td height="22" class="xl72" width="908" style="height:16.5pt;width:681pt">·<font class="font8"> </font><font class="font6">Fully Conversant with MS Office</font></td>
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<td height="22" class="xl72" width="908" style="height:16.5pt;width:681pt">·<font class="font8"> </font><font class="font6">Market knowledge of ‘Basic Banking’</font></td>
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<td height="23" class="xl68" width="908" style="height:17.25pt;width:681pt">·<font class="font7"> </font><font class="font6">Has basic functional knowledge of various financial products
being sold in a bank.</font></td>
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