Deputy Branch Manager
Posted Updated
Description
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<td height="20" class="xl65" width="879" style="height:15.0pt;width:659pt">1.
Account Opening & Maintenance:</td>
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<tr height="22" style="height:16.5pt">
<td height="22" class="xl68" width="879" style="height:16.5pt;width:659pt">ü Monitor the processes for
account opening, account maintenance & account closure related
formalities as per YBL process</td>
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<tr height="44" style="height:33.0pt">
<td height="44" class="xl68" width="879" style="height:33.0pt;width:659pt">ü Handle customers’ enquiries
and instructions, whilst ensuring that the Bank’s delivery standards are met
in achieving total customer satisfaction. e.g. timely checking of account
opening documentation, opening of Accounts etc.</td>
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<tr height="22" style="height:16.5pt">
<td height="22" class="xl68" width="879" style="height:16.5pt;width:659pt">ü Ensure adherence to process
& documentation standards (e.g.,forms/checklists, welcome calling,
approvals, etc.)</td>
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<tr height="22" style="height:16.5pt">
<td height="22" class="xl68" width="879" style="height:16.5pt;width:659pt">ü Ensure pro-active &
sustained liaison with NOC, Product, Sales RM, etc. where required</td>
</tr>
<tr height="22" style="height:16.5pt">
<td height="22" class="xl68" width="879" style="height:16.5pt;width:659pt">ü Maintain strict vigilance on
the quality of forms and documentation provided</td>
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<tr height="22" style="height:16.5pt">
<td height="22" class="xl68" width="879" style="height:16.5pt;width:659pt">ü Ensure timely follow up with
Sales RMs of all BUs for resolution of any outstanding deferrals.</td>
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<tr height="22" style="height:16.5pt">
<td height="22" class="xl67" width="879" style="height:16.5pt;width:659pt"> </td>
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<td height="20" class="xl65" width="879" style="height:15.0pt;width:659pt">2.
Transactions Related:</td>
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<tr height="20" style="height:15.0pt">
<td height="20" class="xl65" width="879" style="height:15.0pt;width:659pt"> </td>
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<tr height="22" style="height:16.5pt">
<td height="22" class="xl68" width="879" style="height:16.5pt;width:659pt">ü Ensure all the counters are
opened and staff is ready to service client’s atleast 15 minutes before the
customer timings</td>
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<tr height="44" style="height:33.0pt">
<td height="44" class="xl68" width="879" style="height:33.0pt;width:659pt">ü Ensure proper scrutiny of all
transactional documents submitted by the customer vis-à-vis branch checklist
to ensure all that all necessary documents are submitted by the customer</td>
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<tr height="44" style="height:33.0pt">
<td height="44" class="xl68" width="879" style="height:33.0pt;width:659pt">ü Support the Business
Managers/Business Heads/Financial control team in preparation of any audit
related deliverables i.e. internal /external concerning a transaction
executed for a corporate client.</td>
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<tr height="22" style="height:16.5pt">
<td height="22" class="xl68" width="879" style="height:16.5pt;width:659pt">ü Address all transaction
related enquiries i.e. pre, during & post transaction processing &
escalations</td>
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<tr height="44" style="height:33.0pt">
<td height="44" class="xl68" width="879" style="height:33.0pt;width:659pt">ü Ensure strong monitoring of
all transactions in the branch & maintain accurate / strong MIS for the
branch. The same may be needed by the bank for overall management of branch
processes & business planning</td>
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<tr height="44" style="height:33.0pt">
<td height="44" class="xl68" width="879" style="height:33.0pt;width:659pt">ü Ensure frequent monitoring of
all over-aged cases (deferrals, pending items, etc.) & appropriate
escalation of the same in a timely & balanced manner to the senior
management</td>
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<tr height="44" style="height:33.0pt">
<td height="44" class="xl68" width="879" style="height:33.0pt;width:659pt">ü Ensure that knowledge, skills
& capabilities are built across entire team of BSPs, so as to have
internal backups to ensure that work is not hampered in by absenteeism or
resignations</td>
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<tr height="22" style="height:16.5pt">
<td height="22" class="xl67" width="879" style="height:16.5pt;width:659pt"> </td>
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<tr height="20" style="height:15.0pt">
<td height="20" class="xl65" width="879" style="height:15.0pt;width:659pt">3.
Service & Quality:</td>
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<tr height="20" style="height:15.0pt">
<td height="20" class="xl65" width="879" style="height:15.0pt;width:659pt"> </td>
</tr>
<tr height="44" style="height:33.0pt">
<td height="44" class="xl68" width="879" style="height:33.0pt;width:659pt">ü Ensure that all people,
process, data & systems in the branch are well attended to deliver
consistent & superior levels of service to all customers.</td>
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<tr height="44" style="height:33.0pt">
<td height="44" class="xl68" width="879" style="height:33.0pt;width:659pt">ü Ensure that adequate records
& data pertaining to customer queries and complaints is maintained &
analysed for achieving greater process efficiency</td>
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<tr height="44" style="height:33.0pt">
<td height="44" class="xl68" width="879" style="height:33.0pt;width:659pt">ü Ensure daily / weekly
monitoring & analyses of various data points & reports that have
bearing on Customer Service & process adherence.</td>
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<tr height="22" style="height:16.5pt">
<td height="22" class="xl68" width="879" style="height:16.5pt;width:659pt">ü Play a pro-active role in new
products, processes or systems roll out impacting the clients</td>
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<tr height="44" style="height:33.0pt">
<td height="44" class="xl68" width="879" style="height:33.0pt;width:659pt">ü Coordinate with relationship
managers and meet / interact with key clients on a periodic basis to stock
take on service levels and customer satisfaction. Also collate their feedback
& suggestions</td>
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<tr height="22" style="height:16.5pt">
<td height="22" class="xl68" width="879" style="height:16.5pt;width:659pt">ü Ensuring collection of CSS
forms on periodic basis and sent to NOC.</td>
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<tr height="22" style="height:16.5pt">
<td height="22" class="xl68" width="879" style="height:16.5pt;width:659pt">ü Responsible for monthly
“Branch Service Committee” meetings are held on 07th of each month</td>
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<tr height="44" style="height:33.0pt">
<td height="44" class="xl68" width="879" style="height:33.0pt;width:659pt">ü Implementation of 5S, ISO
9001:2000, Six Sigma standards & meet/exceed set quality parameters
conforming to the standards.</td>
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<tr height="22" style="height:16.5pt">
<td height="22" class="xl67" width="879" style="height:16.5pt;width:659pt"> </td>
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<tr height="20" style="height:15.0pt">
<td height="20" class="xl65" width="879" style="height:15.0pt;width:659pt">4. Audit
& Compliance:</td>
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<td height="22" class="xl67" width="879" style="height:16.5pt;width:659pt"> </td>
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<td height="22" class="xl68" width="879" style="height:16.5pt;width:659pt">ü Effectively Support &
Handle Branch Audits by Internal, External, Concurrent, Statutory & RBI
auditors</td>
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<tr height="22" style="height:16.5pt">
<td height="22" class="xl68" width="879" style="height:16.5pt;width:659pt">ü Responsible for
implementation of process, policies as per guidelines & audit rating of
the branch</td>
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<tr height="44" style="height:33.0pt">
<td height="44" class="xl68" width="879" style="height:33.0pt;width:659pt">ü Ensure comprehensive
compliance with all internal, regulatory and statutory requirements as
relevant for various product and services from a branch perspective</td>
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<tr height="22" style="height:16.5pt">
<td height="22" class="xl68" width="879" style="height:16.5pt;width:659pt">ü Attend to any audit findings
and resolve them immediately;</td>
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<tr height="22" style="height:16.5pt">
<td height="22" class="xl68" width="879" style="height:16.5pt;width:659pt">ü Ensuring DCFC checklist is
checked thoroughly and signed off on daily basis</td>
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<tr height="44" style="height:33.0pt">
<td height="44" class="xl68" width="879" style="height:33.0pt;width:659pt">ü Personally implement &
conduct self-audits in the branch (e.g., weekly sweep audit, etc.) and any
anomalies are brought to the notice of senior management along with
mitigating steps initiated</td>
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<tr height="22" style="height:16.5pt">
<td height="22" class="xl68" width="879" style="height:16.5pt;width:659pt">ü Responsible for sensitizing
each BSD team member on adherence of process & policies</td>
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<tr height="22" style="height:16.5pt">
<td height="22" class="xl67" width="879" style="height:16.5pt;width:659pt"> </td>
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<tr height="20" style="height:15.0pt">
<td height="20" class="xl65" width="879" style="height:15.0pt;width:659pt">5.
Others:</td>
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<tr height="22" style="height:16.5pt">
<td height="22" class="xl68" width="879" style="height:16.5pt;width:659pt">ü Maintain highest levels of
discipline (punctuality, attendance, grooming standards etc) in the office</td>
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<tr height="44" style="height:33.0pt">
<td height="44" class="xl68" width="879" style="height:33.0pt;width:659pt">ü Define goals &
performance parameters for the team & guide/coach them in achieving the
same. Ensure that the team understands the goals of the bank, the branch and
also of other colleagues in the branch</td>
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<tr height="44" style="height:33.0pt">
<td height="44" class="xl68" width="879" style="height:33.0pt;width:659pt">ü Provide constructive
feedback; identify training & development needs of the team & conduct
training at frequent intervals to meet the training requirements</td>
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<tr height="44" style="height:33.0pt">
<td height="44" class="xl68" width="879" style="height:33.0pt;width:659pt">ü Lead, motivate, coach & develop staff.
Conduct cross functional trainings within & across teams there by
creating effective back up with in the team;</td>
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<tr height="22" style="height:16.5pt">
<td height="22" class="xl68" width="879" style="height:16.5pt;width:659pt">ü Ensure timely escalation of
issues that is impacting business and possible solutions to address the
concerns to the BSDL.</td>
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<tr height="22" style="height:16.5pt">
<td height="22" class="xl68" width="879" style="height:16.5pt;width:659pt">ü Manage Local Vendors /agency
relationships to ensure smooth execution of transaction</td>
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<tr height="22" style="height:16.5pt">
<td height="22" class="xl68" width="879" style="height:16.5pt;width:659pt">ü Responsible for Branch upkeep
& maintenance and control over the cost</td>
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<tr height="22" style="height:16.5pt">
<td height="22" class="xl68" width="879" style="height:16.5pt;width:659pt">ü Support for conducting
monthly CSR events at the branch.</td>
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<tr height="22" style="height:16.5pt">
<td height="22" class="xl68" width="879" style="height:16.5pt;width:659pt">ü Must be thorough with banking
processes, regulations & guidelines across</td>
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<tr height="22" style="height:16.5pt">
<td height="22" class="xl68" width="879" style="height:16.5pt;width:659pt">ü retail products.</td>
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<tr height="45" style="height:33.75pt">
<td height="45" class="xl69" width="879" style="height:33.75pt;width:659pt">ü Play an active role in new
products, processes, systems roll out. Comply with bank policies and
procedures to ensure safety and security of bank's and customer's assets</td>
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