Deputy Director of Strategic Systems

ABOUT US

Sanctuary for Families is New York’s leading service provider and advocate for survivors of domestic violence, sex trafficking and related forms of gender violence. Every year, Sanctuary empowers thousands of adults and children to move from fear and abuse to safety and stability, transforming lives through a comprehensive range of services. We provide a range of wrap-around services to help survivors rebuild their lives in the aftermath of abuse, and work to end gender violence through three key strategies: direct services, outreach and training, and systems-change advocacy. Our services are available in 12 locations throughout New York City.

POSITION OVERVIEW

The Strategic Systems team works to enable Sanctuary’s mission through strategic and effective use and governance of technology. The Deputy Director of Strategic Systems reports to the Senior Director of Strategic Systems and plays an important role in the design, implementation, and modification of the agency’s enterprise systems. They will oversee program reporting, evaluation and impact measurement efforts, including necessary collaboration with program staff. The Deputy Director of Strategic Systems also supports the broader use and enhancement of all enterprise applications, including creation or implementation of related policies. A successful candidate will be mission-driven and will bring their unique background and experience to the work of enabling better service delivery through data and systems.

RESPONSIBILITIES

Management Responsibilities

• Supervises several members of the Strategic System Team.

Application Support

• Manages the enhancement of Sanctuary’s enterprise applications, particularly its Salesforce-based Client Tracking System but also other systems as necessary, working closely with program and non-program staff to identify needs and optimize application functionality.
• Coordinates with vendors, consultants, and internal teams to resolve issues and implement upgrades aligned with programmatic needs.
• Manages the administration and support of enterprise systems, particularly Salesforce, including setting standards for usage, developing/maintaining materials and guides, and overseeing data quality control measures.
• Manages relationship with a Salesforce developer to further more complex projects.

Program Reporting, Evaluation & Impact measurement

• Oversees reporting out of Salesforce and other enterprise applications, including setting standards for usage and overseeing quality measures.
• Completes programmatic reporting and analysis needs for all of Sanctuary’s government and foundation reporting. Design data reports for funding solicitations and other ad hoc purposes.
• Oversees implementation of Sanctuary’s impact agenda including but not limited to building/maintaining feedback tools, outcome metrics, and other evaluation mechanisms.

Systems Project Management

• Oversees project management and implementation of assigned technology projects, ensuring alignment with programmatic direction and organizational priorities.

Collaboration with Program Staff

• Works closely with program staff to understand mission-critical needs and integrate technology solutions into program workflows effectively.
• Participates in strategic planning sessions to identify technology opportunities that enhance program outcomes and efficiency.
• Supports program teams in their contract compliance and performance efforts.
• Participates in the decision-making process for Requests for Proposals and similar processes to drive informed decision-making.

Training

• Helps define and support training needed for effective systems implementation and usage.

Other

• Serves as back-up for Senior Director of Strategic Systems in their interactions.
• Other responsibilities as assigned by the positions' supervisor.