Deputy Head of EFT Application Support

• Possess specialist knowledge of operating systems, devices, applications and software.
  
• Provide technical support to teams within the organization, and to external clients when required.
  
• Manage ticketed query system and ensuring comprehensive database of queries and resolutions is kept up to date.
  
• Maintain and updating technical documents and procedures.
  
• Manage coordination at a local and international level where required.
  
• Deliver regular and customized training to teams within the business.
  
• Prepare maintenance plans and upgrading schedules for the organization's systems.
  
• Develop reports for teams across the business.
  

Requirements

• Bachelor degree from a reputable university or equivalent
  
• 12+ years of relevant professional experience.
  
• Client/server communication, API, Web services, and XML.
  
• UNIX/Linux operating system.
  
• ISO 8583, Financial Transactions Processing, Mobile Payment & Shell scripting.