Deputy Manager - HR

KEY RESPONSIBILITIES WILL INCLUDE:

• Recruitment

• • Partnering with Hiring Managers and Recruitment to ensure quality placements (bulk & leadership positions)

• Employee Induction & On-boarding
  • Induction and On-boarding of new hires
  • Ensuring that all new employee queries are managed and resolved in a proactive and timely manner to ensure a climate of high performance and positive morale and reduce early attrition

• Employee Engagement
  • Ensuring that all employee queries are managed and resolved in a proactive and timely manner to ensure a climate of high performance and positive morale

• Talent Management

• Partnering with Operations to ensure that:
  • Performance appraisals are implemented, tracked and calibrated effectively as per the quarterly cycles
  • Probation is effectively managed with all new starters

• Retention Management
  • Partnering with Operations to:
    • Reduce attrition by actively reaching out to employees and engaging through various touch points (regular skip meetings, one-on-one meetings, team meetings etc.) to ensure quick resolution of issues
    • Identifying and addressing barriers to retention
  • Conducing exit interviews and post-exit follow-ups and reporting on trends

• Assisting with the effective redeployment of employees (when applicable)

• Partnership Management
  • Developing and maintaining effective partnerships with internal stakeholders (Operations, HR Shared Services, Compensation & Benefits, Recruitment, Learning & Development etc.)

• HR Administration, Analytics & Reporting:
  • Compiling, maintaining and analysing HR analytics in order to optimize decision-making

• Facilitating efficient, timeous and accurate HR & IR administration & documentation

• HR Operational Plans & Projects
  • Providing input to the overall People Plan for the IBU
  • Implementing operational action plans to meet business needs
  • Implementing various HR project plans and initiatives to achieve agreed objectives

Matric

Experience Required:

• Proven experience in an HR Generalist role (preference will be given to candidates with HR experience in contact centres within the BPO industry)
• Experience in and a sound understanding of best practices in the following categories:
• • Employee Relations
  • HR Administration
  • HR Analytics
  • Recruitment & selection for bulk positions (including exposure to competency-based selection tools)
  • Induction & On-boarding
  • Employee Engagement
• A solid working knowledge of the latest Microsoft packages (Word, Excel, PowerPoint & Outlook)
• A sound working knowledge of all SA labour legislation