Deputy Manager- Technical Service - Personal Care

About The Role

• Technical key account management and key interface of customers R&D
• Translate the customer needs into technical projects briefing
• Drive Technical service projects delivery with business impact

How You Will Do It

1. Technical Interface & Application Development

• Serve as the gatekeeper for all R&D and technical exchanges between customers and BASF.
• Develop appropriate solutions in lab and present technical proposals, new concepts, and application ideas tailored to customer needs.
• Support implementation of these solutions at customer sites through trials, formulation guidance, and troubleshooting.
• Provide technical consulting, training, and hands-on support to customers.

2. Technical Service Strategy & Innovation

• Develop and execute proactive technical service strategies that enhance long-term customer loyalty.
• Identify customer-driven innovation opportunities and emerging application fields specific to Personal Care.
• Lead joint development projects with customers, ensuring strong project management and full accountability for deliverables.
• Manage and mitigate product and process risks, ensuring compliance with technical and regulatory standards.

3. Technical Key Account Management & Stakeholder Influence

• Influence key decision-makers within customer organizations and internally within BASF—even without direct authority—to drive technical and commercial progress.
• Build and maintain strong, strategic, long-term relationships with key accounts across R&D, procurement, marketing, operations, and leadership.
• Leverage in-depth knowledge of Personal Care formulations, applications, and market value chains to anticipate trends and guide customer development efforts.
• Act as the liaison between customer teams and internal BASF functions to ensure smooth communication and high customer satisfaction.

4. Capability Building

• Enhance the technical capability of the sales team and distributor teams through structured trainings, coaching, and joint customer visits.
• Promote strong cross-functional understanding of product performance and application behavior

5. EHS & Compliance

• Follow and promote BASF’s Environmental, Health, and Safety (EHS) practices during all technical service activities.
• Ensure all technical recommendations meet regulatory and safety guidelines relevant to Personal Care products

What We Look For

• Degree in Chemistry, Chemical Engineering, Cosmetic Science, or related discipline
• Experience in technical service, formulation development, or application support in Personal Care- 8 to 12 years
• Strong understanding of Surfactants, UV filters, Bio actives, Emollients and other Personal Care ingredients
• Hands-on experience with lab formulations and customer trials
• Strong communication, influencing skills, and project management capabilities

Work Location

• Turbhe, Navi Mumbai