Deputy Manager- Thermal Sales (AL, NF & DRI)

Responsibilities:

Account objectives and forecast:

• Participate in setting detailed quantified objectives and developing detailed plans (incl. new opportunities)

Execution: account and relationship management:

• Accomplish measures and report performance against assigned objectives of targeted accounts.
• Perform account management duties, including (but not limited to) negotiating short term and long-term contracts, administering sales contracts and ensuring terms and conditions are adhered to, resolving and communicating of customer complaints (in coordination with Customer Service)
• Identify growth/profitability improvement opportunities (using CRM opportunity management functionality) and advance relationships with customers in order to fully capture them.
• Introduce new products and new solutions to the customers.
• Apply the pricing policy vis-a-vis the assigned accounts.
• Data collection of process parameters / refractory consumption pattern and total consumption.

Sales forecast:

• Develop accurate forecasts of current and prospective customers.

Customer relationship and needs understanding:

• Establish and nurture relationships with assigned customers (management, purchasing, R&D).
• Understand customers' needs (incl. Technical), test potential ideas and solutions, and collaborate with technical service to better serve customers.
• Gather valuable information about the market and competitors from customers and convey all necessary information where appropriate.
• Collect and document (via CRM) customer knowledge and gather customer needs and feedback (incl. visit and call reports)
• Ensure link and communication to other functions (marketing, technical service, customer service, R&D, operations) - and collaborate with other functions on topics related to the customer when relevant.
  

Requirements:

Essential:

• B.Tech/B.E. in Chemical / Metallurgy / Mechanical / Civil Ceramic / with minimum 4 years’ experience, experience in Insulation industry will be preferred
• Knowledge of Petrochemical/Fertilizer/Cement/Power plants.
• Experience in Industrial Sales preferably in Petrochemical/Fertilizer/Aluminum/Channel sales

Preferred:

Interpersonal Skills:

• Ability to work with teams and lead decision-making processes in a team environment.
• Excellent interpersonal communication and listening ability.

Management Skills:

• Strong analytical skills.
• Excellent planning and organizational skills.
• A strong ability to be adaptable and flexible.
• Effective negotiation skills.
• Effective communication Skills.
• Highly motivated / self-driven, results oriented.
• Capable of handling multiple priorities.
• Able to generate multiple solutions to problems in order to troubleshoot them effectively.
• Able to collaborate with external and internal customers and stakeholders.

Other Skills:

• Ability to interpret basic financial data.
• Proficient in MS-Office & related applications.