Deputy Sales Manager

WE ARE HIRING: Deputy Sales Manager

Location: Colombo, Sri Lanka
Employment Type: Full Time
Industry: Legal Services / Property Law / Professional Services

Role Overview

We are seeking an experienced and results-driven Deputy Sales Manager to lead and develop a high-performing Legal Sales function while driving sales performance, customer onboarding, operational excellence, and continuous improvement initiatives. This role combines people leadership, performance management, coaching, operational oversight, and strategic execution. The successful candidate will play a key role in achieving sales targets, enhancing customer experience, strengthening sales processes, and supporting the ongoing growth of the business. The ideal candidate will have strong leadership experience within a high-volume sales or customer-facing environment and the ability to inspire, coach, and develop teams while delivering measurable business outcomes.

Key Responsibilities

Sales Leadership & Performance Management

• Lead and manage the Legal Sales team to achieve sales, conversion, onboarding, and business performance targets.
• Drive team performance through effective leadership, coaching, mentoring, and day-to-day management.
• Monitor team KPIs including sales performance, conversion rates, customer onboarding, productivity, call quality, and service levels.
• Analyze operational and sales performance data and provide actionable insights to improve business results.
• Develop performance improvement plans and implement initiatives that drive team effectiveness and accountability.
• Support the execution of sales strategies aligned with overall business objectives.

Team Development & Coaching

• Coach, mentor, and develop team members through regular performance reviews, feedback sessions, and development planning.
• Identify training needs and work closely with internal trainers to enhance team capability.
• Support employee engagement and foster a high-performance culture.
• Provide guidance, support, and leadership to help team members achieve both individual and team goals.
• Assist in recruitment activities and onboarding of new team members.

Quality Assurance & Process Improvement

• Conduct monthly call audits and quality reviews to ensure service excellence and compliance standards are maintained.
• Implement quality improvement initiatives designed to improve conversion rates, customer satisfaction, and service delivery.
• Drive continuous improvement across sales processes, onboarding procedures, customer journeys, and operational workflows.
• Identify process inefficiencies and recommend operational enhancements.
• Support strategic projects, system improvements, and business transformation initiatives.

Operational Oversight & Compliance

• Ensure adherence to company policies, operational procedures, CRM usage standards, and compliance requirements.
• Monitor operational controls and ensure consistent execution across all sales activities.
• Support workforce planning, scheduling, and resource allocation initiatives.
• Participate in internal compliance reviews and operational governance activities.
• Work closely with management to support achievement of operational and commercial objectives.

Stakeholder Management

• Collaborate with internal departments to improve customer experiences and operational outcomes.
• Work closely with training, operations, compliance, and management teams to deliver business objectives.
• Build strong working relationships across the business to support strategic initiatives and service improvements.

Candidate Profile

• Degree or professional qualification in Business, Sales, Marketing, or a related discipline.
• Minimum 5 years of sales experience with at least 2 years in a leadership or managerial role.
• Proven track record of achieving sales targets and driving team performance.
• Experience leading high-performing sales or customer-facing teams.
• Strong leadership, coaching, mentoring, and people management skills.
• Strong analytical, reporting, and problem-solving capabilities.
• Experience working with CRM systems and performance management tools.
• Excellent communication, presentation, and stakeholder management skills.
• Ability to drive change, process improvements, and operational excellence initiatives.
• Strong commercial awareness and customer-centric mindset.
• Proficiency in Microsoft Office applications, particularly Excel.
• Experience in a high-volume sales environment or customer-facing operation will be a strong advantage.

Ready to take your career to new heights?

We're InTalent Asia, your go-to recruitment partner in Sri Lanka, and we've got an exciting opportunity for you!

Our client is looking for a skilled individual to fill the role of Deputy Sales Manager.

Apply now and see how you can be the perfect fit for this exclusive position!

#InTalentAsia #CareerOpportunity #JobVacancy #DeputySalesManager #SalesLeadership #SalesManagement #CustomerExperience #BusinessDevelopment #TeamLeadership #SalesCareers #CareerGrowth #ElevateYourCareer