Purpose

Drive sales through the performance and development of the Sales Team. Ensure the delivery of exceptional operational, commercial and customer service standards.

Key Accountabilities

Customer Experience

• Works with the Store Manager to lead the team in executing an exceptional customer service experience and create memorable moments by exceeding their expectations; building meaningful and lasting customer relationships and increase and retain customer loyalty
• Resolves customer complaints and responds to comments in a timely manner.

Sales/ Revenue Management

• Work with the Store Manager to drive and maximize sales performance of the team to consistently achieve the overall sales budget objectives while ensuring operational integrity and monitoring monthly profitably.
• Support monitoring of store key performance indicator to track healthiness of business operations.

Store Management - Operations

Key Accountabilities (Continued)

Job Dimensions

Team Management

Supervising non-supervisors

Financial Accountability

Functional & Technical skills

• Microsoft Office Suite - Advanced Word, Excel, Powerpoint & Outlook
• English - Excellent verbal and written communication
• Arabic - Good verbal and written communication
• Organisational and time management skills
• Excellent interpersonal skills and the ability to build working relationships
• Ability to prioritize and multi-task

Qualifications And Experience

Qualifications:

Essential

• Bachelor Degree or equivalent
• Business Administration or equivalent

Previous Experience:

Essential

• 3-5 years job related experience
• Minimum of 4 years experience in retail store operations, with atleast 1 of which in a managerial position.
• Operational retail experience in a sports, tech and / or fashion environment is a strong plus.

Competencies

Competency Category