Design Coordinator

Duties/Responsibilities:

• Serve as a liaison between customers, Sales, and internal teams to ensure timely, accurate commercial and technical communication.
• Coordinate samples, inbound leads, pricing requests, documentation, product information, project updates, and customer follow through.
• Maintain accurate CRM and ERP records, including project origin, end brand when known, request status, owner, and next action.
• Track open customer and Sales commitments, identify delays or missing information, and escalate issues to the right owner.
• Manage the Inolex information inbox and route inbound customer calls and requests.
• Support consultant, brand, and contract manufacturer mapping through accurate relationship and project data.
• Prepare recurring reports and maintain visibility to sample follow up, leads, projects, and Sales team actions.
• Identify process gaps and support practical improvements that strengthen responsiveness, data quality, and seller capacity.

Required Skills/Abilities:

• Strong organization, professional communication, customer service, and follow-through.
• Ability to manage multiple priorities and translate customer needs into clear internal actions.
• Technical curiosity and willingness to learn personal care ingredients, applications, and customer projects.
• Proficiency with CRM and ERP systems, Microsoft Office, reporting, and accurate data entry.
• Sound problem solving judgment, including when to resolve an issue and when to escalate.
• Collaborative working style and comfort coordinating across commercial and technical teams.

Education and Experience:

• 1-5 years of related experience in sales support, quality, regulatory, customer service, or project coordination in personal care, ingredients, or a related industry.
• Bachelor's degree in a science field preferred.
• Knowledge of personal care ingredients is valuable, but a demonstrated ability to learn technical product information is also considered.

Physical Requirements:

• This position is primarily located in the Philadelphia office.
• Must be able to work at a computer for extended periods.
• Occasional travel, approximately 10%.

This company is an Equal Employment Opportunity Employer (EOE/including disability/vets).