Design Lead
Summary
Leads human-centred design for a product team in Singapore, shaping UX strategy, service design, and digital innovation through research, prototyping, and collaboration with engineers and stakeholders.
Job Description
· We're looking for an experienced Design Lead to establish and scale Human-Centred Design within a multidisciplinary product team.
· You'll work closely with Product Managers, Engineers, Business Stakeholders, and Users to drive Product Discovery, UX Strategy, Service Design, and Digital Innovation, delivering intuitive, accessible, and impactful digital experiences.
Key Responsibilities::
· Design Leadership
o Lead and establish Human-Centred Design practices, frameworks, and standards.
o Partner with Product and Engineering teams to shape product strategy and delivery.
o Build scalable Design Systems and promote a strong design culture.
· User Research & Discovery
o Conduct User Interviews, Usability Testing, Workshops, and Field Research.
o Apply Qualitative & Quantitative Research to uncover user needs and validate product ideas.
o Transform research into actionable insights and product recommendations.
· UX, Service & Product Design
o Create Journey Maps, Service Blueprints, Wireframes, Prototypes, and High-Fidelity Designs.
o Apply Service Design and Systems Thinking to improve end-to-end user experiences.
o Collaborate with engineering teams to ensure successful implementation.
· Strategy & Innovation
o Drive Product Discovery using research, analytics, and experimentation.
o Explore AI-enabled Design and modern digital technologies to enhance user experiences.
o Balance User Needs, Business Goals, and Technical Feasibility. 🤝
· Stakeholder Management
o Facilitate workshops and collaborate with Business Leaders, Product Managers, and Engineering Teams.
o Influence decisions through research, evidence, and storytelling.
o Champion Product-Led and User-Centric ways of working.
· Design Excellence
o Establish Accessibility, Usability, and Inclusive Design standards.
o Mentor designers and contribute to building a strong design capability.
o Promote continuous learning, innovation, and best practices.
Required Skills & Qualifications::
· 8+ years of experience in UX Design, Product Design, Service Design, or Human-Centred Design.
· Strong expertise in User Research, Interaction Design, Information Architecture, and Design Thinking.
· Experience leading End-to-End Product Design and Product Discovery.
· Hands-on experience with Wireframing, Prototyping, Journey Mapping, and Design Systems.
· Strong understanding of Accessibility, Usability, and Inclusive Design.
· Experience collaborating with Product Managers, Engineers, and Agile Teams.
· Excellent Stakeholder Management, Workshop Facilitation, Communication, and Storytelling skills.
· Experience building or scaling Design Practices.
· Knowledge of AI-assisted Design, Systems Thinking, and Digital Transformation.
· Experience in Government, Public Sector, or Regulated Industries.
· Experience mentoring designers and developing design maturity.
· Bachelor's or Master's degree in Design, Human-Computer Interaction (HCI), Interaction Design, Service Design, Design Research, Graphic Design, or a related discipline.