Design Travel Advisor, Chase Travel

As Chase Travel continues to expand, we have a terrific opportunity for an experienced Design Travel Advisor. We are driving success in a diverse and collaborative culture with a commitment to creating an environment with opportunities for meaningful growth in a firm dedicated to inclusivity, development, mobility, and career advancement. We are looking for best-in-class talent who are passionate, entrepreneurial, and customer-focused.

You will have expertise in travel and lifestyle servicing or the luxury/hospitality industry. You need to be a seasoned travel consultant with in-depth understanding of travel customer service with an emphasis on customer preferences and travel consultation.

Job Responsibilities:

• Consults with customers to research, design and book tours, cruises, travel packages and customized travel programs for an end-to-end seamless itinerary
• Collaborates with customers to understand their needs and preferences while advising on destinations, modes of transportation, travel dates, accommodations, cost, and relevant benefits
• Utilizes Chase Travel tools and booking platforms to book transportation, make lodging reservations, and collect payments and fees
• Collaborates with team members, colleagues, and suppliers to stay current with travel trends and destinations to gain confidence in recommendations
• Coordinates with support groups to deliver a high-touch customer experience
• Maintains end-to-end oversight and documentation of all customer data in required tools
• Builds effective relationships within the team and across colleagues
• Understands and prioritizes customer needs and preferences
• Manages multiple complex customer requests with strong time management and task workflow to ensure seamless and accurate itinerary collation

Required Qualifications, capabilities, and skills:

• Minimum 5+ years of proven experience as a Travel Advisor, Travel Agent or Travel Consultant with a focus on luxury travel
• Strong proficiency in Sabre GDS.
• Strong understanding of the luxury travel market and the expectations of high-end clients.
• Attentive and professional phone and written communication skills
• Exceptional consultative customer service skills with a focus on providing white-glove service
• Ability to drive a culture of service and a passion to grow and develop in their career
• Actively exhibit our Chase Travel Servicing values: Confident, Observant, Responsible, and Exceptional
• Positive, professional and collaborative spirit with a curiosity and passion for travel and designing vacations
• Keen attention to detail with ability to multi-task across multiple customer requests and manage tasks and resolve problems within the team model
• Impeccable listening skills, willingness to learn, and ability to work independently and as part of a team environment
• Strong organizational skills and attention to detail
• Passion for travel and a deep knowledge of global destinations

Preferred Qualifications, capabilities and skill:

• Being able to pivot quickly.