Designated Manager (245D Licensed Programs)

Job Title: Designated Manager (245D Licensed Programs)

Reports To: Executive Leadership / CEO & COO

Employment Type: Full-Time Hybrid Remote

Position Overview

The Designated Manager (DM) is responsible for the overall management, compliance, and operational excellence of the company’s Minnesota 245D-licensed Home and Community-Based Services (HCBS) programs.
This individual serves as the DHS-recognized Designated Manager, ensuring compliance with Minnesota Statutes, Chapter 245D, while fostering a culture of quality, accountability, and person-centered care.

The DM will be a key leader within the organization, collaborating with executive leadership to shape operational systems, guide Designated Coordinators, maintain full regulatory readiness and drive exceptionalism with a mindset of excellence and growth.

Key Responsibilities

Regulatory Compliance & Oversight

• Serve as the Designated Manager per Minnesota Statute 245D.081, responsible for daily oversight of program operations.
• Ensure ongoing compliance with 245D, 245A, and related Minnesota rules, including service delivery, documentation, staff training, and incident reporting.
• Oversee licensing renewals, variances, audits, and investigations.
• Maintain and implement company policies, procedures, and corrective action plans in accordance with DHS and MDH requirements.
• Conduct regular site visits and internal audits to verify compliance and quality standards.

Leadership & Staff Development

• Provide supervision, mentoring, and performance evaluation for Designated Coordinators and other program leaders.
• Support recruitment, onboarding, and training of staff to ensure compliance with 245D requirements.
• Promote a culture of respect, teamwork, and person-centered values across all service sites.

Program Management

• Oversee the implementation of individual service plans (ISPs) and ensure appropriate documentation of services delivered.
• Coordinate communication among interdisciplinary teams, guardians, and case managers.
• Monitor staffing ratios, scheduling, and resource allocation to maintain operational efficiency.

Quality Assurance & Reporting

• Develop and oversee internal quality assurance processes, including review of service delivery records, outcomes, and incidents.
• Submit required reports to DHS and other oversight bodies in a timely and accurate manner.
• Analyze data to identify trends, risks, and opportunities for improvement.
• Report concerns, risks, and trends to leadership.

Strategic Leadership

• Collaborate with company leadership to align 245D operations with broader business goals.
• Contribute to strategic planning, growth initiatives, and program expansion.
• Represent the company professionally in interactions with counties, licensors, and external stakeholders.
• Drive goals and proactively report progress

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