Desk Collection & Recovery

Responsibilities

• Calling customers before the due date as a payment reminder.
• Calling delinquent customers after the due date as a payment demand.
• Helping customers on payment services and explain about our financial services.
• Maintaining good relationships with customers.
• Doing administrative tasks related.
• Ensure customers receive visits to collectors and warning letters with delinquent consumer conditions.

Requirements

• Must possess at least a Diploma Degree.
• Strong experience in the Desk Collection field (preferably in the banking/financial industry) would be an advantage.
• Able to work under pressure, good interpersonal, and target oriented person.
• Discipline and can work well both individually and as a team.