Desk-Side support/Desktop Technician

JOB DESCRIPTION:

Apple Certification and experience is required for this role.

• Responsible for installing, maintaining and repairing company and multi-vendor systems which include hardware, software and networking products as well as operating systems. Installs and optimizes HW/SW/Networking product and configurations at customer sites.
• May diagnose and resolve product performance problems. Ensures customer satisfaction by advising customers on preventative maintenance and configurations which may impact product performance.
• Takes responsibility for potential or desired follow-up services (Sales/Systems Engineering) or problem escalation.
• Maintains a functional understanding of company service solutions.
• Must have knowledge on Microsoft software as well in this role. A+ is desired.

Thanks & Regards
Narendra
(narendra(dot)s@tekwissen(dot)com
(734-357-8978)