Desk Side Support Lead

Desk Side Support Lead Location: Charlotte, NC -Onsite Experience: 5 years Please note, this role is not able to offer visa transfer or sponsorship now or in the future Key Responsibilities Lead and supervise deskside support technicians, assigning tickets and ensuring SLAs are met Deliver white glove support for VIPs and executives, including priority response, proactive issue resolution, and discreet, high-touch service Provide hands-on support for laptop/desktop hardware and software issues …