Desk Support Engineer

We are seeking a skilled Desk Support Engineer to join our team in Maharashtra. The ideal candidate will have a strong background in IT support, particularly in troubleshooting and resolving technical issues related to networking and software applications. As a Desk Support Engineer, you will be responsible for providing exceptional technical support to end-users, ensuring that their IT systems are functioning optimally. Key Responsibilities: - Provide first-line support for hardware and software issues, including troubleshooting and resolving problems related to networking, Microsoft Office 365, and Active Directory. - Assist users with configuration and setup of their IT equipment, ensuring a smooth onboarding process. - Utilize ServiceNow for ticket management and tracking of support requests, ensuring timely resolution of issues. - Collaborate with other IT teams to escalate complex issues and implement solutions. - Maintain documentation of support processes and user guides to enhance team efficiency. - Stay updated with the latest technology trends and best practices in IT support. Required Skills: - Proficiency in desk support and troubleshooting techniques. - Strong knowledge of networking concepts and configurations. - Experience with Microsoft Office 365 and Active Directory. - Familiarity with ServiceNow for ticketing and support management. - Knowledge of VMware and virtualization technologies is a plus. - Excellent communication and interpersonal skills to effectively assist users. If you are a proactive problem-solver with a passion for technology and helping others, we encourage you to apply for this exciting opportunity as a Desk Support Engineer.