Deskside Support Engineer (18-21K)
Salary: $18,000 – $21,000 per month
Job Responsibilities
Provide first- and second-level technical support for end users, assisting with computer hardware, operating systems, network connectivity, and software applications.
Maintain and support end-user computing environments, including desktops, laptops, mobile devices, and associated peripherals.
Support Microsoft workplace technologies, including M365 and O365 platforms (Outlook, Teams, Word, Excel, SharePoint, OneDrive, etc.).
Collaborate closely with the service desk to deliver efficient support via phone, email, and ticketing systems.
Escalate complex or unresolved technical issues to senior IT staff when necessary.
Accurately document support tickets and update IT inventory in the ticketing system.
Job Requirements:
Higher Diploma or above in Information Technology, Computer Science, or a related field.
At least 1 year of relevant experience in IT support, helpdesk, or a similar role.
Hands-on experience in supporting Windows, O365/M365, and mobile devices.
Basic knowledge of Windows operating systems and common network issues.
Strong problem-solving abilities.
Good communication skills in Cantonese, English, and Mandarin.
Immediate availability is an advantage.
Benefits:
5-day Work Week
18-21K Depends on Experience
10-20 Days Annual Leave
Please send your full resume to us by email jobs@swing-hk.com, or you may click “Quick Apply” button.
For other vacancies, please visit our website www.swing-hk.com
All information provided will be treated in strict confidence and used for recruitment purposes only. (Licence No.: 83842)